Admissions Host

Job Description

What you'll bring to the team

The London Dungeon and Shrek’s Adventure! London are currently recruiting for Admissions Hosts to join our outgoing, self-motivated, sales and customer service focused team. Working across both landmark attractions you will be interacting with our guests either on their journey to Far, Far Away to find Shrek or on their way to Traitors Gate to have their heads chopped off! (just a little different ‘ey!).

Operating from the busy heart of London’s South Bank you will be advertising our exciting attractions to potential visitors who pass by our front steps. You will certainly need to be vocal about our offers!

You’ll have the opportunity to tailor a guests’ perfect visit to Merlin’s London tourist attractions, ensuring they have a memorable and rewarding experience. Not only this but you will be batching groups of excited guests into our shows, looking after queue lines and ensuring the flow into the attractions runs as smoothly as possible.

Being the face of the attractions and our guests first point of contact you will have the opportunity to interact, entertain and create magic memories, all whilst providing the very best customer service.

These roles are seasonal with a minimum guaranteed hours of 10 per week, working 3–5 shifts. Contracts are due to end September 2026. Our attractions are open daily, and flexibility will be needed as you’ll be working your fair share of weekends, bank holidays and peak seasons.

So, if you have the flair for theatrical, a love of entertainment and, of course, a wicked sense of fun then apply today!

Qualifications & Experience

• Confident communicator. Comfortable engaging with large numbers of visitors.
• Delivers world class customer service. Knows how to upsell offers naturally.
• Thrives in a fast paced, high-pressure environment.
• Experience in entertainment is a bonus. Full training provided.
• Understands targets. Motivated to drive revenue through sales.
• Able to follow health, safety, and standard procedures.
• A true team player. Happy to help others and work independently.
• Willing to go above and beyond to create unforgettable guest experiences.

Benefits

• Monthly Bonus based on guest satisfaction
• Fortnightly pay
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.49/Hr.