Senior Planning and Resource Manager (Park Operations)

Job Description

What you'll bring to the team

The Planning and Resource Manager will oversee the operational planning and workforce resource functions to ensure efficient scheduling, staffing, and resource allocation across the attraction. This role will lead and mentor a team of Operations Planners and Resource Associates to deliver effective workforce strategies that align with business needs, operational requirements, and guest demands. The manager will drive improvement through data-driven planning, ensuring compliance, operational efficiency, and an exceptional colleague experience from onboarding through daily operations.

Qualifications & Experience

Key Responsibilities:

• Oversee workforce planning and scheduling, including break planning, contingency plans, and forecasting staffing needs based on guest volume, peak periods, and special events.

• Monitor staffing trends, performance metrics, and absenteeism, using data from multiple sources to proactively identify and resolve resourcing challenges.

• Manage resource allocation to support smooth daily operations while balancing budget, team wellbeing, and guest experience.

• Drive efficiency improvements in workforce systems and processes through data analysis and continuous optimization of planning strategies.

• Ensure all scheduling, resource management, and onboarding processes comply with labor laws, company policies, and operational standards.

• Lead, coach, and develop Operations Planners and Resource Associates, fostering a collaborative, accountable, and high-performing team environment.

• Conduct regular team meetings, performance reviews, and provide development opportunities to enhance skills and engagement.

• Oversee onboarding processes, including inductions, role readiness, compliance checks, and uniform distribution.

• Manage absence processes, including tracking, reporting, and supporting return-to-work protocols.

• Partner with the People Team to align recruitment and resourcing with operational forecasts and priorities.

• Monitor and report on workforce planning KPIs, supporting continuous improvement of SOPs and resource allocation practices.

• Collaborate with senior leadership and operations teams to align workforce strategies with business needs and resolve operational challenges.

• Act as an escalation point for workforce planning issues, ensuring timely and effective resolution.

• Ensure compliance with health, safety, and security policies, maintaining awareness of risks and promoting a culture of safety through proactive reporting and continuous improvement.

Experience and Qualifications:

• Proven experience in workforce planning, operational management, or resource coordination in a fast-paced environment.
• Experience managing and developing teams, with a focus on driving performance and collaboration.
• Strong knowledge of scheduling systems, labor laws, and compliance processes.
• Demonstrated ability to analyze data, identify trends, and implement strategies for operational improvement.
• Excellent communication, organizational, and problem-solving skills.

Benefits

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.Paid Time Off (PTO).
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards.
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Pay Range

Compensation between USD $90,000.00/Hr.-USD $101,000.00/Hr.