Retail Lead

Job Description

What you'll bring to the team

✨ About the Role ✨

Love retail and leadership? Thrive in a bright, playful environment filled with families, laughter, and a little bit of muddy‑puddle fun? 🐷💦 As a Retail Lead at Peppa Pig Theme Park Dallas, you’ll help create cheerful shopping experiences while leading and supporting a retail team that brings Peppa’s world to life for our guests.

This role blends hands-on retail leadership with Manager-on-Duty responsibilities, making it perfect for someone who’s proactive, patient, professional, and ready to adapt in a fun, ever-changing theme park environment 🎈✨

Qualifications & Experience

🛒 What You’ll Be Doing 🎯🐷

• Serve as Supervisor on Duty multiple days per week, supporting attraction-wide operations

• Lead, motivate, and support a team of Retail Hosts to deliver outstanding guest service 😄

• Delegate daily tasks and ensure smooth store operations during high-volume periods

• Jump in on the floor whenever needed—stocking, cashiering, guest recovery, and problem-solving 💪

• Coach, train, and develop team members to build confidence and consistency

• Ensure visual standards, inventory controls, and profit protection practices are followed

• Partner with leaders across departments to support a seamless guest experience

• Uphold all health, safety, and operational standards at all times

🌟 What We’re Looking For 🌟🎉

Our ideal Retail Lead is someone who:

• Is proactive, reliable, and leads with professionalism

• Stays calm, patient, and solutions-focused under pressure

• Adapts quickly and enjoys learning in a changing environment 🔄

• Communicates clearly and confidently with team members and leaders

• Enjoys coaching others and building a positive, accountable team culture 🤝

• Has open availability 🗓️

🎓 Education & Experience 🎀

• High school diploma or GED required

• Minimum 1 year of supervisory experience

• Experience managing 5–10 direct reports

• Retail, hospitality, or guest-facing leadership experience preferred

• Microsoft Office Suite experience preferred

• Comfortable working with families and children in a fun, interactive environment

Benefits

The Perks of the Magic ✨

• 🎡 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• 🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• 🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• 🏆 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 💰 401(k) Savings Plan: Build your future with our company-matched retirement program.
• 🎓 Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• 🚀 Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Pay Range

USD $17.50/Hr.