Admissions Lead - Cluster

Job Description

What you'll bring to the team

Be the first smile. Lead the fun—one little guest at a time. 🐷🎉

At Peppa Pig World of Play, our Admissions Shift Leads play a key role in creating joyful first impressions for every family that walks through our doors. This hands-on leadership position is perfect for emerging leaders who love being on the floor, supporting a team, and making sure each guest’s visit starts with smiles and excitement 🌈🎟️

As an Admissions Shift Lead, you’ll balance guest-facing action with real-time leadership—coaching team members, managing guest flow, and jumping in wherever needed to keep the experience safe, playful, and seamless. In a warm, supportive environment, you’ll grow your leadership skills while helping create magical memories for young children and their families 🐷✨

Qualifications & Experience

Why You’ll Love This Role 💖

• A hands-on leadership role where you lead from the floor, not behind a desk 🙌

• A bright, playful, and family-friendly workplace full of smiles and laughter 👨‍👩‍👧‍👦🎈

• Opportunities to build leadership, coaching, and operational experience 🚀

• A supportive team culture that encourages learning, growth, and teamwork 🤝

What You’ll Do 🐽

As an Admissions Shift Lead, you’ll balance hands-on leadership with guest-facing action. You won’t just supervise—you’ll jump in, support your team, and help create an amazing experience for every guest.

Day to day, you will:

• Lead daily Admissions operations to ensure safe, efficient, and guest-ready entry 🎟️🛟

• Assign, guide, and support front-line hosts throughout each shift 🗂️💬

• Actively manage queues and guest flow during busy periods ⏱️➡️

• Lead by example by stepping into host positions when needed 🌟

• Deliver outstanding guest service and confidently handle guest recovery situations 😊🛠️

• Uphold all health, safety, and operational standards 🧼⚠️

• Coach, motivate, and recognize team members to drive engagement and performance 🎉👏

• Support training across safety procedures, food safety, retail standards, and profit protection 📚🛒

• Partner with other departments to resolve issues quickly and maintain a smooth guest experience 🔄🤝

• Assist with scheduling, inventory, stocking, and team engagement when not acting as Supervisor on Duty 📅📦

What We’re Looking For 🌟

We’re looking for an energetic, people-first leader who loves working with children and families and enjoys making a difference in real time.

You’ll be successful if you have:

• A high school diploma or GED (college coursework or degree preferred) 🎓

• At least six months of experience in attractions, entertainment, childcare, hospitality, retail, or other guest-facing roles 🏰🐷

• Previous experience leading, training, or mentoring team members 🧑‍🏫

• Strong communication skills with a cheerful, positive leadership style 💬😊

• A genuine passion for creating magical, playful experiences for young children and their families 💕👶

• Comfort using point-of-sale systems and basic office technology 💻💳

• The ability to stay organized, calm, and guest-focused in a fast-paced environment 🧠⚡

• Flexible availability, including weekends, holidays, and peak seasons 📆🎄

Let’s make every visit full of giggles, snorts, and muddy-puddle-sized fun! 🐷💦🎉

Benefits

Why You’ll Love Working Here

The Perks of the Magic ✨

• 🎡 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• 🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• 🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• 🏆 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 💰 401(k) Savings Plan: Build your future with our company-matched retirement program.
• 🎓 Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• 🚀 Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Pay Range

USD $15.73/Hr.