Hotel Supervisor

Job Description

What you'll bring to the team

Are you a natural leader with a positive spark, a passion for guest service, and the ability to keep calm while the bricks are flying? At LEGOLAND® Hotels, we don’t just create stays—we create memorable experiences for families from all over the world. And we’re looking for a Hotel Supervisor to help lead the magic.

The ideal candidate has flexible availability as this role involves working weekends, holidays, mostly PM shifts, and occasional morning shifts.

🧩 About the Role

As a Hotel Supervisor, you’ll play a key role in ensuring on-the-day operational excellence, supporting our teams, and delivering unforgettable guest experiences. You’ll act as a central point of coordination—monitoring systems, prioritizing actions, leading incident responses, and stepping in when guests need us most.

This is a hands-on leadership role, perfect for someone who thrives in fast-paced environments, leads with positivity, and is guest-service obsessed.

🌟 What You’ll Be Doing

• Lead with positivity, responsibility, and approachability, supporting the welfare and development of our Model Citizens (MCs)

• Monitor digital systems (such as ALICE, where applicable) to manage guest and staff requests including housekeeping, facilities, and escalated guest concerns

• Ensure exceptional guest experiences by resolving issues, enhancing stays, and driving strong business scorecard results

• Identify, prioritize, and mobilize actions based on real-time operational needs

• Communicate clearly and effectively with teams using radios, phones, digital platforms, and email

• Act as the central point of contact for room status updates in Opera when digital systems are not in place

• Lead incident responses, ensuring safety procedures and protocols are always followed

• Maintain accurate records, prepare daily operational reports, and support continuous improvement

• Provide clear handovers to Commercial and Business Support teams for follow-up actions

• Cover night shifts when required

Qualifications & Experience

What We’re Looking For

• A guest-first mindset with a strong culture of positivity and teamwork

• Some leadership experience preferred

• Hotel or Front Desk experience is a plus—but not required

• Confident decision-maker who can prioritize, communicate, and problem-solve in real time

• Flexible availability, including weekends, mostly PM shifts, with occasional morning shifts

• Willingness to cover night shifts as needed

Benefits

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Pay Range

USD $20.29/Hr.