Guest Experience Host

Job Description

What you'll bring to the team

• A warm, friendly, and engaging approach to delivering exceptional guest experiences
• A strong customer-first mindset, always going the extra mile to exceed visitor expectations
• Confidence in interacting with guests, handling queries positively, and resolving issues professionally
• Enthusiasm for maximising sales through upselling across all commercial areas
• A proactive attitude to maintaining clean, safe, and welcoming public spaces
• Reliability, flexibility, and a team-focused approach in a fast-paced environment
• A commitment to meeting daily KPIs, mystery shopper targets, and brand standards

Qualifications & Experience

• Previous experience in customer service, hospitality, retail, or leisure environments (desirable but not essential)
• Experience handling cash and operating tills accurately in line with procedures
• Ability to follow health & safety, food safety, and PCI compliance standards
• Strong communication skills and the ability to deliver a consistently high standard of service
• Willingness to adhere to uniform and grooming standards
• Confidence in completing basic administrative tasks and paperwork

Benefits

• Opportunity to work in a fun, guest-focused attraction environment
• Full training provided, including customer service, safety, and operational procedures
• Career development opportunities within Merlin Entertainments
• Discounts on Merlin attractions and associated benefits
• Supportive team culture with a focus on quality, safety, and guest satisfaction

Pay Range

GBP £12.31/Hr.