Commercial Host

Job Description

What you'll bring to the team

Are you passionate, highly motivated and love working in a dynamic environment within a team? We have an exciting opportunity for you to join us at SEA LIFE Sunshine Coast!

We are seeking Commercial Hosts to work in our Commercial team at SEA LIFE Sunshine Coast.

About the Role

As a Commercial Host at SEA LIFE Sunshine Coast, your primary responsibility is to deliver high quality customer service whilst working in our Café and Retail shop with guest satisfaction as the main order of business.

Further responsibilities include:

• Barista duties, including knowledge of drink offerings and equipment use.

• Effective and appropriate communication with staff, supervisors and managers.

• Perform light manual labour including acceptance of deliveries, stocking shelves, cleaning and other work where required.

• Ensure the safety and wellbeing of staff and guests, including the safe use of kitchen equipment.

• Food preparation and service within our Café and Kiosk, practicing consistent safe food handling and storage of products.

• Ensure the commercial space are operational and products are delivered as expected and outlined by the business.

• Deliver exceptional guest service to support an increase in customer satisfaction, with a focus on surpassing KPI targets

• An ability to upsell products and follow payment processing procedures.

• Provide constructive feedback to improve business efficiency and performance.

• Work collaboratively and cooperatively with staff and build rapport between departments to achieve exceptional service.

• Ensure guests are provided with correct product information, with a focus on customer satisfaction, perceived value for money and delivery of a high level of service.

Please note that this role requires weekend and school holiday availability.

About You

To shine in this role, you will have a passion for customer service with a focus on fun and positive attitude towards interaction with our guests and upselling techniques. Most importantly you will have a real desire to learn and develop your career with a drive to streamline process and always look for improvements.

Prior experience in a similar position is preferable, and the desire and drive to work in the arts, entertainment and tourism industry is essential. Your ability to have a flexible and adaptable approach along with demonstrated planning, organisational and time management skills are also desired.

About the Benefits

• Corporate benefits including free access to all our attractions worldwide

• Domestic and global opportunities to develop and progress your skills and career in tourism and attractions

• Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan

• Being part of a business built on fun

About Us Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, WILDLIFE, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlin's Magic Wand, the SEA LIFE Trust, and the WILDLIFE Conservation Fund. So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!

Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.

Pay Range

Competitive