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Working at Merlin

  • Company employees
    22,000
  • Gender diversity (m:f)
    52:48

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Join Merlin Entertainments at the Orlando Eye as a Rides Host in Orlando, FL. This part-time role focuses on delivering exceptional guest service, ensuring ride safety, and operating attractions with enthusiasm. The position offers a pay rate of USD $15.00 per hour.

Requirements

  • Must be at least 18 years of age.
  • 6 months – 1 year of experience in attractions, entertainment, or customer service is preferred.
  • Excellent communication, listening, and customer service skills.
  • Ability to work in loud environments, handle large crowds, and stand for periods.
  • No specific degree is required by the posting.

Skills & Responsibilities

  • Customer Service: Deliver enthusiastic guest interactions and share product knowledge.
  • Ride Operation: Assist guests on and off rides while strictly enforcing health and safety protocols.
  • Queue Monitoring: Implement ride restrictions, check rider heights, and manage line queues effectively.
  • Communication: Speak to large groups and coordinate smoothly with other ride operators.
  • Potential transition routes: People from retail or hospitality roles may bring strong customer service and crowd-management skills, alongside meeting the age requirement.

Job description

What you'll bring to the team

THE ORLANDO EYE

The Rides Host provides excellent customer service to all guests entering the attraction by providing them with knowledge about all the products the attraction has to offer through positive guest interactions. Seeking exceptional guest interaction at every opportunity

Key Responsibilities:

• Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.

• Assists guests on and off our thrilling rides. ensuring that Health & Safety is always the number one priority.

• Carries out daily checks on the rides and reports any safety concerns.

• Works effectively in busy environments with high noise levels, maintaining a high level of focus to ensure safe ride operation.

• Implements all ride restrictions while monitoring line queues,

• Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.

• Ensures all public areas are ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.

• Follows opening and closing procedures as detailed in the department’s operating plan.

• Responsibility to ensure compliance of Health, Safety & Security within the workplaces.

• Follow set procedures during ride break downs, including proper guest communication and carrying out ride evacuation. • Check rider height and screen for other riding restrictions.

• Speaking to large groups of guests with or without the use of a public address system

• Instructing guest and maintaining effective communication with other ride operators.

• The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be expected within the scope and grading of the role.

• Perform other duties as assigned.

Qualifications & Experience

  • Must be at least 18 years of age.
  • 6 months – 1 year experience working in attractions, entertainment, or customer service-based positions preferred.
  • Fun, dynamic, and friendly personality.
  • Excellent communication, listening, and motivational skills.
  • Work in areas with loud noises and confined spaces.
  • Work independently or as part of a team.
  • Excellent customer service skills. Enthusiasm for representing the brand. Deal with large crowds and prioritize multiple guests.
  • Maintain Licenses and Certifications a high level of enthusiasm while doing repetitive work.

Benefits

Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

USD $15.00/Hr.

Apply now
Merlin

Rides Host

Orlando
On-site
USD $15.00/Hr.

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