Join Warwick Castle as a permanent Retail Host and deliver world-class customer service across our 64-acre site. This hourly-paid role offers guaranteed 5 to 40 hours per week with variable shifts including weekends, bank holidays, and school holidays, paying £12.81 per hour.
Requirements
No minimum degree or prior years of experience required.
Passion for delivering excellent customer service.
Willingness to learn and develop skills.
Keen eye for detail and strong communication skills.
Flexibility and good availability for varied shifts, weekends, and holidays.
Skills & Responsibilities
Customer Service: Deliver world-class service and a warm welcome as the first point of contact for guests.
Sales & Merchandising: Boost revenue, suggest products, and keep shops fully stocked and presentable.
Communication: Clearly communicate with guests and colleagues to assist with queries and create memorable experiences.
Potential transition routes: People from retail assistant, cashier, or customer service roles may bring relevant interpersonal and sales skills, alongside meeting the role's customer-focused requirements.
Job description
What you'll bring to the team
Retail Host
Location: Warwick Castle
Hours: Guaranteed 5-40 hours per week
Contract Type: Permanent, hourly paid
Fancy helping us to unleash over 1000 years of excitement, discovery and jaw dropping unique experiences for our guests? Join Warwick Castle as a Retail Host and start your greatest adventure!
As a Retail Host you will be the first point of contact for our guests in one of our retail units. This is a 64 acres site with units positioned all around this area which has different gradients, successful applicants would be required to be positioned at all retail outlets and be comfortable in doing so.
Offering a warm welcome and encouraging visitors to stock up on merchandise, you’ll need to help make sure the shop is always fully stocked and looking presentable. You’ll also have the confidence to suggest products that our guests may want to purchase or be on hand to assist our customers with any queries they may have. You'll always strive to boost revenue and smash daily targets while demonstrating world-class customer service.
This is a permanent position that is hourly paid, bi-weekly. Shifts will vary with a minimum of 5 hours up to 40 hours per week. Due to the nature of our business, we are looking for flexibility & good availability. Working term time, school holiday periods, weekends, and bank holidays.
Qualifications & Experience
Have a passion for delivering excellent customer service
A willingness to learn and develop your skills
Have passion for our brand
Have a keen eye for detail
Be able to clearly communicate to our guest and your colleagues
Most importantly have fun at work to create memorable experiences
Benefits
Alongside becoming an expert in spreading joy, you’ll also receive:
Monthly bonus based on guest satisfaction
25% discount in our retail shops and restaurants
40% off LEGO online
Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
