Retail Host

Job Description

What you'll bring to the team

Location: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NEHours: Fixed term contract to 15th November 2026

Please note we reserve the right to close applications early if we receive a high volume of quality applications. We would therefore recommend that you submit your application as soon as possible.

COME & JOIN BRITAINS WILDEST ADVENTURE!

Are you passionate about creating memorable experiences? Do you thrive in a fast-paced, fun environment? Then we want YOU to be part of our team. Leave the everyday behind and unleash your imagination as you explore a career at Chessington World of Adventures Resort, Britain’s biggest wildlife theme park.

Here at Chessington World of Adventures our 2026 Season is in full swing, and we are looking for Retail Hosts to join team Odyssey!

We’re looking for enthusiastic team members who love creating memorable experiences for our guests. You’ll be upselling stock in our Retail units, and helping set the tone for a great day at the park.

Day to day this role will include:

• Deliver high standards of customer service while creating memorable guest experiences
• Work as a positive team player in a fast-paced and unique environment
• Develop strong product knowledge to promote products, upsell, and support guests effectively
• Handle cash and operate tills in accordance with company cash-handling policies while serving guests
• Receive and put away deliveries; this is a physical role involving lifting and carrying
• Replenish stock throughout the day to maintain availability
• Reduce stock loss by preventing theft, rotating stock by date, and minimising waste
• Carry out daily and weekly cleaning within your designated zone to maintain high hygiene standards
• Complete daily compliance checklists accurately and on time
• Report all health and safety concerns using the appropriate procedures

Please note, that this role could include multiskilling of different roles with further training included.

Don’t miss out on the opportunity to be part of one of the UK’s most exciting attractions. Apply now to join our Team and make every day an adventure!

Qualifications & Experience

We need you to come with is the right positive attitude, enjoy working as part of a team, in a fast-paced environment, and be able to deliver jaw dropping fun to our Guests!

Whilst we do not require any formal qualifications or experience for this role, the following would be desirable:

• A reasonable level of numeracy and literacy, with the ability to problem-solve effectively
• Highly self-motivated with a proactive approach to work
• Enthusiastic, confident, and passionate when engaging with guests and colleagues
• Excellent communication and interpersonal skills
• Comfortable working independently as well as part of larger teams across a variety of locations
• Friendly and approachable, with a strong desire to learn and develop new skills
• Able to work well under pressure while managing multiple tasks at the same time
• Flexible to work Monday-Friday, full time, including some weekends, holidays, and late shifts on a rota basis

Benefits

• A competitive hourly rate
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
• 25% discount in our on-site retail shops and restaurants
• 40% discount on Lego
• Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
• Ongoing training and development opportunities

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

Competitive