Retail and Hospitality Host

Job Description

What you'll bring to the team

We have fun-packed combined Retail and Hospitality Host positions available at our SEA LIFE Centre in Brighton. Come and join us and be part of our friendly team, welcoming and making our guests' visit just that extra bit special, all whilst enjoying being around some of the world’s most interesting marine wildlife!

Bouncing between our gift shop and café area, you will be serving delicious food and refreshing drinks, developing a well-rounded understanding of our visitor experience, ensuring that every guest leaves satisfied.

You’ll be enhancing our guest experience by offering a warm and welcoming, informative approach, actively encouraging visitors to stock up on memorable merchandise and upselling where applicable.

With your truly helpful nature and world-class customer service, you’ll always seek out the right opportunities to interact with our guests, boost revenue and smash set daily targets! You will be open to suggesting products that our guests may want to purchase and will be on hand to assist our customers with any queries they may have.

You’ll be expected to manage deliveries and keep displays fully stocked up. Importantly you’ll be ensuring that all food preparation and dining areas are clean, neat and hazard free, maintaining high standards of food hygiene and safety.

Whether you're serving at the till or helping guests find that perfect item, you'll own the experience and make it as fun and memorable as possible!

This is a seasonal, part-time position with a minimum of 5 hours per week. Flexibility is key and we’re looking for team members who can be available on weekends and during the summer holiday period.

These roles are to start ASAP and go on until the end of October 2026 with possible extensions thereafter.

Qualifications & Experience

• Will hold past retail experience in possibly a fast paced environment
• Will have a passion for delivering excellent customer service
• A willingness to learn and develop your skills
• Have a keen eye for detail
• Strong team player with the ability to take ownership
• Infectious personality who likes to have fun at work creating memorable experiences

Benefits

If successful, along with your salary you will receive;

• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more!
• Ongoing training & development to have a longer-term career in Merlin
• Access to Perks at Work which 30,000+ national & local employee discounts

If you are interested in this opportunity and you would like to hear more, please click on the apply button now.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

We reserve the right to remove this vacancy advert early, should sufficient applications be acquired.

Pay Range

GBP £12.81/Hr.