Join Merlin Entertainments as a Retail Attendant at our Darling Harbour Attractions in Sydney, AU. This role involves delivering exceptional customer service, meeting sales KPIs, and maintaining visual merchandising standards across multiple outlets. We are looking for candidates with flexible availability, including weekends and NSW school holidays.
Requirements
Previous retail or sales experience required
Willingness to obtain a Working With Children Check (WWCC)
Ability to work consistent weekends, some weekdays, and full availability over NSW school holiday periods
Shift availability between 6:30am and 9:15pm
Passion for customer service and target-driven environments
Skills & Responsibilities
Customer Service: Deliver an engaging in-store experience by meeting and greeting guests and creating memorable visits.
Sales & Upselling: Achieve individual and store sales targets and KPIs using effective upselling techniques.
Visual Merchandising: Maintain high visual merchandising standards to ensure stores are appealing, clean, and well-stocked.
POS Transactions: Process customer transactions accurately and efficiently using the point of sale system.
Potential transition routes: People from customer service or hospitality roles may bring strong communication skills and guest-focus, alongside meeting retail experience requirements.
Job description
What you'll bring to the team
Would you like to work for one of the world’s most loved family escapes?
We currently have a fantastic opportunity to join our team as a Retail Assistant Host at our Darling Harbour Attractions, part of the Merlin Entertainments group.
About the Role
As a Retail Assistant, you will be working across multiple outlets, and you will play a key role in achieving store sales targets by delivering outstanding customer service and consistently meeting KPIs. This includes actively engaging customers, identifying sales opportunities, and maintaining high visual merchandising standards to ensure the store is appealing, well-stocked, and aligned with brand guidelines.
Your duties include but are not limited to:
Always deliver exceptional customer service, creating a positive and engaging in-store experience by meeting and greeting all guests
Consistently achieve or exceed individual and store sales targets and KPIs (e.g. revenue per capita, Upsell hit rates, guest satisfaction & budget)
Use effective upselling techniques to maximise every sales opportunity
Ensure the store is clean, well-presented, and fully stocked
Process customer transactions accurately and efficiently using the POS system
Stay up to date with promotions, campaigns, and new product launches
Work collaboratively with team members to achieve store goals and maintain a positive team environment
Provide constructive feedback to improve business efficiency and performance.
About You
To shine in this role, you will have a passion for customer service with a focus on fun. Most importantly, you will have a real desire to learn and develop your career with a drive to streamline processes and always look for improvements.
You will be able to work consistent weekends with some weekday availability. You will also have full availability over NSW school holiday periods. You will be able to work shifts at various times, earliest being 6:30am and latest finishing at 9:15pm.
You will also have:
Necessary retail or sales experience
A great eye for detail
Ability to work in a fast-paced, target-driven environment
Ability to multi-task
Flexible and adaptable approach
A genuine passion for delivering memorable guest experiences
Ability to be approachable and comfortable talking to a range of guests
Shows a strong ability to problem solve when faced with difficult tasks
Reliable & punctual
Ability to work both independently and as part of a team
This role requires the below certifications or willingness to obtain prior to commencement:
Working With Children Check (WWCC)
Benefits:
Corporate benefits including free access to all our attractions worldwide
Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
Being part of a business built on play
About Us:
Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year. In Australia and New Zealand, we have 7 attractions, including SEA LIFE, Wild Life and Madame Tussauds, amongst others.
Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 2 charities: Merlin's Magic Wand and the SEA LIFE Trust.
So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team that enjoys the ride – then we want to hear from you!
