Join Peppa Pig World of Play in Schaumburg, US as a Guest Experience Lead in a full-time, entry-level leadership role. Earn USD $17.00/Hr while learning leadership skills with open availability required including weekends and holidays.
Requirements
Experience in customer service, retail, food service, entertainment, or attractions is required.
Outgoing, positive, and confident communication skills with the ability to stay calm in busy situations.
Open availability including weekends and holidays is required.
Previous leadership or training experience is helpful, but not required.
No specific degree is mentioned in the posting.
Skills & Responsibilities
Customer Service: Deliver memorable experiences for families by helping guests and teammates whenever needed and maintaining a welcoming environment.
Team Support: Help train, motivate, and support the Guest Experience team during daily operations.
Operations Management: Act as the manager on duty when assigned, ensuring smooth daily attraction operations.
Potential transition routes: People from retail supervisor, restaurant shift lead, or guest service representative roles may bring strong customer interaction skills, alongside meeting open availability and guest-facing experience requirements.
Job description
What you'll bring to the team
Your first step into leadership starts here! 🐷✨
Looking to grow into leadership but don’t have years of management experience yet?This could be the perfect next step.
At Peppa Pig World of Play, our Guest Experience Leads help support the team that creates memorable experiences for all the families that visit our attraction! This is a hands-on, entry-level leadership role where you’ll learn how to lead in a fun, fast-paced environment — with support from experienced supervisors and managers every step of the way.
You’ll never be expected to figure things out alone. We work as a team, and our leaders are always there to support you!
Qualifications & Experience
Qualifications & Experience
💥 What You’ll Do
Help support the Guest Experience team during daily operations
Jump in to help guests and teammates whenever needed
Learn leadership skills through coaching and hands-on experience
Help train and motivate team members
Support a fun, safe, and welcoming environment for families
Work closely with supervisors and other attraction teams throughout the day
Manage the operation as the manager on duty when assigned.
🌟 Why This Role Is Great for New Leaders
A great first leadership role for someone ready to grow
Learn valuable leadership and guest service experience
Work alongside supportive supervisors and managers
Build confidence leading a team in a real attraction environment
🎯 What We’re Looking For
You’d be a great fit if you:
Are outgoing, positive, and confident talking to people
Can stay calm in busy situations
Enjoy helping and encouraging others
Have experience in customer service, retail, food service, entertainment, or attractions
Want to grow into leadership
Have open availability including weekends + holidays
⭐ Previous leadership or training experience is helpful, but not required.
Benefits
🎁 Why You’ll Love It Here
✨ Free Merlin attractions admission for you + friends/family✨ Health, dental, and vision benefits✨ Tuition assistance programs✨ PTO + 401(k) options✨ Growth opportunities within Merlin Entertainments✨ A fun, energetic workplace where no two days are the same
