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Merlin • North Yorkshire-Scarborough, YO12 6RP, UK

Guest Experience Host

Employment type:  Contract
Salary:  £12 per hour
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Job Description

What you'll bring to the team

Location: SEA LIFE Scarborough Scalby Mills Scarborough, North Yorkshire YO12 6RP United Kingdom

Hours: Part Time Flexible

Contract Type: Seasonal contract

You must be 18 years old to apply for this role

Do you love all things conservation and zoology and want to ignite the passion for conservation in all our visitors and students? Maybe you have experience developing and delivering innovative workshops and activities or you’re already an experienced teacher looking for a new challenge outside of term time.

Working within the Guest Experience department you’ll be working with school visits, self-guided tours, workshops for schools, or even giving daily creature presentations. You may also find yourself assisting the site displays team with animal feeds.

You’ll also develop and deliver a range of exiting, curriculum linked workshops, resources, and projects for educational groups. Ensuring our schools programmes are up-to-date, accurate and complement the wider delivery of our mission and meet the changing needs of schools.

This is a seasonal position, contracted until November 2026. Flexibility is essential as availability of work will vary throughout the season.

Qualifications & Experience

  • You'll have loads of experience working in a customer facing environment
  • Friendly and hardworking with a "can do" demeanour
  • Have excellent communication skills
  • Fun, dynamic, and friendly personality
  • Have a passion for working with children and schools
  • Available to work weekends and bank holidays

Benefits

Alongside becoming an expert in spreading happiness, you’ll also receive:

  • Monthly Bonus based on customer satisfaction
  • 25% discount in our retail shops and restaurants and 40% off LEGO online
  • Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
  • Employee pricing up to 55% off cinema tickets

Pay Range

GBP £12.81/Hr.

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Working at Merlin

3 office days / week – HQ/Office-based roles. (On-site roles are fixed to a location.)

A little flex time – varies by role

Company employees:

22,000

Gender diversity (m:f):

52:48

Hiring in countries

Company benefits

Annual bonus
Buy or sell annual leave
Charity donation scheme
Cycle to work scheme
Employee assistance programme
Employee discounts – 40% LEGO Discount
Enhanced pension match/contribution
Eye Care Support
Family health insurance
Health insurance
Theme park discounts
Lunch and learns
In house training
Further education support
Open to part time work for some roles
Open to part-time employees
Mental health first aiders
Mentoring
Learning platform
Collaboration spaces
Modern office
Private booths
Employee recognition scheme
Volunteer days
Flex spring

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