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Merlin

Food & Beverage Supervisor

Salary:  $22 per hour
Location:  Toronto, Ontario, ON L4K 5W4, CA
Location flexibility:  3 office days / week – HQ/Office-based roles. (On-site roles are fixed to a location.)
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Job Description

What you'll bring to the team

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.

Food & Beverage Supervisor - LEGOLAND Discovery Center Toronto

What You’ll Do:

In this exciting leadership role, you will:

  • 🌟 Lead from the Food & Beverage space, providing example-based, shoulder-to-shoulder leadership
  • 😊 Deliver outstanding guest care aligned with Guest Obsession standards
  • 👥 Motivate, coach, and develop team members to reach their full potential
  • 📣 Deliver engaging daily team briefings and maintain clear communication
  • 🎯 Support daily operations and ensure all positions are effectively covered
  • 🛟 Uphold the highest food & beverage standards of safety, presentation, and guest service
  • 💡 Empower the team to confidently handle service recovery moments
  • 🧱 Monitor Food & Beverage guest-facing areas and help enhance the overall experience
  • 💬 Provide feedback to drive performance and maximize sales opportunities
  • 📅 Assist with scheduling, training, and performance support
  • 🏰 Support Duty Manager shifts overseeing attraction-wide operations
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    • Qualifications & Experience

    What You'll Bring:

    To thrive in this role, you’ll need:

    • ✔ High school diploma or GED
    • ✔ At least two years of supervisory experience in a Food & Beverage environment
    • ✔ Strong leadership and communication skills
    • ✔ A calm, confident approach in a busy, high-energy setting
    • ✔ Excellent guest service and problem-solving abilities
    • ✔ Sales awareness and attention to detail
    • ✔ Comfort working with POS or computerized systems
    • ✔ The ability to multitask and stay organized

    Most importantly — a positive attitude and passion for creating amazing guest moments!

    Benefits

    Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Join the LEGO® team today. Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group.

    Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

    Pay Range

    CAD $21.50/Hr.

    Working at Merlin

    3 office days / week – HQ/Office-based roles. (On-site roles are fixed to a location.)

    A little flex time – varies by role

    Company employees:

    22,000

    Gender diversity (m:f):

    52:48

    Hiring in countries

    Australia

    Belgium

    Canada

    Denmark

    Iceland

    Italy

    Netherlands

    United Kingdom

    United States

    Office Locations

    Company benefits

    Annual bonus
    Buy or sell annual leave
    Charity donation scheme
    Cycle to work scheme
    Employee assistance programme
    Employee discounts – 40% LEGO Discount
    Enhanced pension match/contribution
    Eye Care Support
    Family health insurance
    Health insurance
    Theme park discounts – free tickets to our attractions globally
    Lunch and learns
    In house training
    Further education support
    Open to part time work for some roles
    Open to part-time employees
    Mental health first aiders
    Mentoring
    Learning platform
    Collaboration spaces
    Modern office
    Private booths
    Employee recognition scheme
    Volunteer days
    On-site shower
    Fully stocked snack cupboard