First Aid Responder

Job Description

What you'll bring to the team

As a First Aid Host, you’ll be a key part of creating a safe and enjoyable experience for both guests and staff at Thorpe Park. You’ll be the first point of contact for any injuries or illnesses, delivering high-quality care with professionalism and empathy.

You’ll bring a calm and confident approach, especially in high-pressure or emergency situations, ensuring patients feel supported and reassured at all times. With a strong focus on health & safety, you’ll take pride in maintaining excellent standards across the park, whether treating patients, completing documentation, or ensuring facilities are clean and fully equipped.

A team player at heart, you’ll work collaboratively across departments while also being confident working independently when required. You’ll embody the Merlin Way by taking ownership, getting involved, and always being happy to help.

You’ll also demonstrate:

• Excellent communication and interpersonal skills
• The ability to prioritise tasks and manage your time effectively
• A strong attention to detail when completing records and checks
• A commitment to delivering an outstanding guest and employee experience
• Resilience and the ability to remain calm in challenging situations
• A proactive attitude towards learning and developing your skills

Qualifications & Experience

• First Aid at Work qualification (or equivalent recognised certification)
• Experience delivering first aid to both adults and children
• Proven ability to work effectively as part of a team

Desirable:

• Advanced First Aid or FREC 3 qualification
• Experience in a theme park, events, or pre-hospital environment
• Experience working with children
• Experience treating minor injuries and illnesses

Benefits

Alongside the opportunity to perform to thousands of international guests in your residency, you’ll also receive:

• Monthly Bonus based on guest satisfaction
• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Discounted rates at Merlin hotels all over the world
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.21/Hr.