Join Merlin Entertainments as a Commercial Performance Supervisor at London Dungeons & Shrek's Adventure! London in London. This is a part-time, 30-hour contract with shifts scheduled across 5 days, requiring availability across all days of the week including weekends and bank holidays. The pay rate is GBP £14.53 per hour, and the role focuses on driving commercial performance, developing immersive guest experiences, and leading a team of performers.
Requirements
A background or experience in acting or performing is required.
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams) is required.
Knowledge of health and safety regulations is required.
Managing teams and events is desirable.
Commercial awareness, revenue generation, and budget management skills are required.
Flexible availability to work across 5 days per week, including weekends and bank holidays, is required.
Skills & Responsibilities
Acting and performing skills: Deliver and host exciting commercial experiences, VIP packages, and birthday events while maintaining brand consistency.
Team and event management: Lead, inspire, recruit, train, and coach a team of performers to ensure operational excellence.
Commercial awareness and budgeting: Identify new revenue opportunities, manage budgets, and oversee the profitability of immersive products.
Health and safety compliance: Maintain the highest standards of safety, conduct inductions, and ensure safe delivery of all offerings.
Potential transition routes: People from theatre, hospitality, or entertainment supervisory roles may bring strong guest service, leadership, and performance skills, alongside meeting the required commercial and scheduling availability demands.
Job description
What you'll bring to the team
Commercial Performance Supervisor
Location: London Dungeons & Shrek's Adventure! London
Contract: 30-hour contract, candidates must be available to work across all days of the week, including weekends and bank holidays, with shifts scheduled across 5 days.
Ready to create unforgettable adventures?
As Commercial Performance Supervisor, you'll help develop, deliver and host exciting commercial experiences across The London Dungeon and Shrek's Adventure! London. Combining creativity, guest obsession and commercial know-how, you'll identify new revenue opportunities, bring innovative experiences to life, support marketing campaigns and ensure every guest interaction is as memorable as the attractions themselves.
From thrilling Dungeon upgrades to fantastical Shrek experiences, you'll play a key role in driving revenue, enhancing guest satisfaction, and creating moments that keep visitors coming back for more.
What you'll be doing:
Bring exciting commercial experiences to life across The London Dungeon and Shrek's Adventure! London, including VIP packages, birthday experiences, school visits and special events.
Develop new immersive products and guest experiences that drive revenue and enhance the visitor journey.
Lead and inspire a team of performers, supporting recruitment, training, coaching and ongoing development.
Collaborate with Marketing, Events, Technical and Creative teams to turn innovative ideas into unforgettable guest experiences.
Take ownership of commercial performance, ensuring experiences are delivered efficiently, safely and profitably.
Support the operational leadership of both attractions, including duty management responsibilities and guest experience excellence.
Maintain the highest standards of performance, health & safety, compliance and brand consistency across all commercial offerings.
Use guest feedback, market trends and competitor insights to identify opportunities for growth and continuous improvement.
Qualifications & Experience
Flexible availability and able to work across 5 days per week required.
A background or experience in acting/performing.
Proficiency in Microsoft Office use, including Outlook, Word, Excel, PowerPoint, and Teams.
Managing teams and events is desirable.
Knowledge of health and safety regulations, with the ability to train and induct new team members on health and safety specific to the attraction.
Commercial awareness and revenue generation, along with budget management.
Benefits
25% discount in our retail shops and restaurants and 40% off LEGO online
Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Discounted rates at Merlin hotels all over the world
Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
