Join The London Dungeon and Shrek's Adventure! London as an Admissions Host in Greater London. This seasonal, part-time role offers GBP £13.84/Hr and requires full flexibility to work a minimum of 4-5 days per week, including weekends, holidays, and peak periods through January 2027. You will drive sales, manage queues, and deliver magical customer service.
Requirements
Fully flexible to work a rota pattern across weekdays, weekends, and peak trading periods including December 24th and 26th.
Demonstrable experience working under high pressure, preferably in the entertainments industry or similar.
Excellent customer service, sales, and communication skills.
Confidence to deal with challenging situations and a health and safety-conscious mindset.
No specific degree is required.
Skills & Responsibilities
Customer Service & Communication: Engage directly with visitors, answer queries, and create magical memories while acting as the first point of contact for the attractions.
Sales & Upselling: Proactively promote the attractions to passersby on the South Bank and upsell products to achieve sales targets.
Queue & Front of House Management: Manage front of house areas and queue lines efficiently under high-pressure conditions.
Potential transition routes: People from retail or hospitality roles may bring strong customer service and sales skills, alongside meeting the availability and high-pressure environment requirements.
Job description
What you'll bring to the team
Admissions Host
Location: The London Dungeon and Shrek's Adventure London!
Availability: Full flexibility to work a minimum of 4-5 days per week, including weekdays and weekends, in line with business requirements. This also includes the 24th and the 26th of December.
The London Dungeon and Shrek’s Adventure! London are currently recruiting for Admissions Hosts to join our outgoing, self-motivated, sales and customer service focused team. Working across both landmark attractions you will be interacting with our guests either on their journey to Far, Far Away to find Shrek or on their way to Traitors Gate to have their heads chopped off! (just a little different ‘ey!).
About the role
Operating from the busy heart of London’s South Bank you will be advertising our exciting attractions to potential visitors who pass by our front steps. You will certainly need to be vocal about our offers!
This is a challenging sales role focusing promoting the attractions and providing excellent customer service. You’ll be responsible for the operation of the Front of house area including managing queue lines, upselling and answering guest queries
You will be the face of the attractions and our guests first point of contact so you will have the opportunity to interact, entertain and create magic memories, all whilst providing the very best customer service.
These roles are seasonal, covering the Christmas Season with the contract coming to an end in January 2027 with opportunities for extension beyond that based on business needs . Our attractions are open daily and flexibility will be needed as you’ll be working your fair share of weekends and bank holidays.
So, if you have the flair for theatrical, a love of entertainment and, of course, a wicked sense of fun then apply today!
Qualifications & Experience
Fully flexible to work a rota pattern across weekdays, weekends, and peak trading periods.
Excellent customer service skills
Demonstrable experience working under high pressure, preferably in the Entertainments industry or similar
The confidence to deal with challenging situations
An outgoing personality and willingness to become part of our experience!
A health and safety conscious individual who is focused and driven
Excellent communication skills
Excellent sales skills
A great sense of fun!
Benefits
40% discount off LEGO® sets and products on the online LEGO Store!
Merlin Magic Pass: a number of free entries to our global attractions for you, your family, and your friends!
25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
Staff discount codes for Merlin Annual Passes to gift to loved ones!
Pro rata holiday allowance based on 28 days full time equivalent
Private pension scheme
Life assurance scheme
Employee assistance programme
Access to Perks at Work which 30,000+ national & local employee discounts
Ongoing training & development
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
