Join the London Eye as an Admissions Host in Greater London. This part-time role offers a starting pay of £13.84/hr plus bonuses, requiring full flexibility across varied shifts including weekends and holidays.
Requirements
No specific educational degree or minimum years of experience required.
Must be aged 18 or over due to health and safety regulations.
Must have full flexibility to work weekends, bank holidays, and school holidays.
Confident communication and customer service skills.
Skills & Responsibilities
Customer Service: Deliver exceptional service and create memorable guest interactions from arrival to departure.
Sales & Upselling: Help visitors choose the best tickets and promote additional experiences and upgrades to meet targets.
Queue Management: Manage visitor queues to ensure a smooth, enjoyable arrival experience.
Cash Handling: Handle cash and card transactions accurately while following company procedures.
Potential transition routes: People from retail or hospitality roles may bring strong communication and cash-handling skills, alongside meeting the availability requirements for this job.
Job description
What you'll bring to the team
We're looking for Admissions Hosts to join our fantastic team at the London Eye, welcoming thousands of guests every day to one of London's most iconic attractions.
As an Admissions Host, you'll be at the heart of the guest experience. From helping visitors choose the best tickets and experiences to managing queues and providing outstanding customer service, you'll make every interaction memorable. You'll be confident, approachable, and passionate about creating unforgettable days out while helping guests get the most from their visit.
What you'll be doing
Welcoming guests with energy, enthusiasm and a friendly smile
Selling tickets for the London Eye, River Cruise and other Merlin attractions
Helping guests choose the best ticket options and promoting additional experiences and upgrades
Providing exceptional customer service while exceeding guest expectations
Managing queues and ensuring guests have a smooth, enjoyable arrival experience
Handling cash and card transactions accurately while following company procedures
Maintaining excellent product knowledge to confidently answer guest questions
Working closely with your team to achieve daily sales and customer service targets
Supporting colleagues across the attraction whenever needed
Following all health and safety procedures to ensure a safe environment for guests and colleagues
Our attraction is open every day of the year, so you'll need full flexibility to work a variety of shifts, including weekends, bank holidays and school holidays.
Qualifications & Experience
A confident communicator who enjoys interacting with hundreds of guests each day
Passionate about delivering exceptional customer service
Comfortable recommending ticket upgrades and additional experiences in a genuine, guest-focused way
Able to remain positive and professional in a fast-paced environment
A great team player who enjoys supporting colleagues and working towards shared goals
Comfortable handling cash and following operational procedures
Aged 18 or over due to health and safety regulations
Benefits
We offer an hourly rate paid fortnightly
Monthly Bonus Scheme based on customer service targets
25% discount in our retail shops and restaurants
40% online LEGO discount
You’ll also get your hands on a Merlin Magic Pass - giving you FREE tickets to our attractions across the GLOBE!
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
