EU Vet Digital Services Manager

Job Description

Job Description:

This role leads and drives strategic transformational project to digitalize the E2E entire Vet reco model: e-recommendation / e-conversion / e-retention.

What will be your key responsibilities?

PMS INTEGRATION:

• Lead PMS Integration for EU: mapping / Assessment / prioritization / roadmap
• Interface with external provider and with Digital team to ensure strong executional plan

E-RECO:

• Defines EU Priorities to influence Global Roadmap Creation
• Collaborates with Global Core team in Vet Digital strategy definition
• Owns KPI definition and monitoring
• Defines Feature prioritization for Global DT, Follow up on developments, Leads and support tests with local units
• Lead Vet Service Community, Define & Support business Activation in clusters, Support when issues,
• Lead improvements deployments (new features / new services)

CONVERTION & RETENTION:

• Is responsible for EU IVO Mapping & Assessment (always on), Create and to create links with E-Recommendation
• Identifies and define the best strategy and digital solutions to e-convert Vet recommendations while keeping the Vet in the value chain and respecting specific RTM requirements (eg Clinical Alliance)

LOYALTY PLATFORMS/REWARD ·

• EU Mapping & assessment, Support Units to integrate with RC technology
• Co-create with Global team a common approach (business & technical)
• Actively contribute to build a strategic direction for EU

What are we looking for?

• Business management degree
• Excellent English written/spoken · French written/spoken is considered a plus
• Experience in sales or marketing (minimum 3 years) / Experience in Digital Ecosystem
• Demonstrated ability to work cross functions with strong influencing skills whilst building trusting and credible relationships
• Project management & deployment experience
• Able to handle complexity and ambiguity whilst managing to get things done.
• Experience in customer management and engagement.
• Experience with and interest in digital creative trends.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• A strong focus on learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.