Travel & Expense Manager Americas

Job Description

Job Description:

This role will be the primary representative of the Regional MGSF T&E department as well as the transactional 3rd party partner Hub team to our stakeholders/customers. Their scope of responsibility will extend to all regions and countries supported by the Regional MGSF T&E team.
This role is also responsible for supporting T&E projects and initiatives that arise each year within Mars, Inc., originating externally or internally to the T&E team. Ensure the smooth and efficient management of financial operations related to expenses, compliance, and process improvements, supporting global initiatives and maintaining high standards of internal control and customer service.

What are we looking for?

• A dedicated professional with a strong background in finance, accounting, or audit.

• Someone proactive, detail-oriented, and capable of managing multiple priorities.

• A team player committed to operational excellence and continuous improvement.

• Bachelor’s in Accounting, Finance, or Business (preferred).

• Proven experience in finance, accounting, or audit.

• Strong knowledge of expense processes, GAAP, and controls.

• Excellent problem-solving, communication, and customer service skills.

• T&E experience is a plus.

What will be your key responsibilities?

Operational Excellence:

• Monitor and collaborate with the Hub team to ensure operational excellence as defined through established metrics.

• Oversee expense management, settlement card management, and controls compliance platform/managed services.

• Maintain and update the expense platform configuration as Concur Administrator.

• Serve as the point of escalation (2nd or 3rd tier) for customer service and issue resolution from the Hub team.

• Maintain an adequate internal control environment and recommend improvements to control activities (ICE control framework).

Projects:

• Support planning and execution of projects and initiatives from internal and external sources, coordinating with key partners and testing with secondary assistance from Senior Payroll and T&E Project Analysts.

• Communicate and cascade relevant information across cross-functional teams to ensure alignment.

• Make process improvement and policy enhancement recommendations related to T&E.

• Stay updated on new processes and system functionalities.

• Partner with GPO to support global solution rollouts and provide relevant insights.

Reporting, Analysis, and Insights:

• Report and track key performance metrics, identify issues, root causes, and seek resolutions.

• Derive and share analytical insights related to T&E with relevant stakeholders.

• Facilitate communication across supported business units to build relationships and ensure metrics are met.

Continuous Improvement:

• Lead initiatives aimed at improving operational efficiencies.

• Draft and collaborate on communications regarding system changes, issues, and deadlines.

• Lead standardization and documentation efforts across supported regions and countries.

What can you expect from Mars?

• Work with over 140,000 diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.