Sr. Customer Development Manager

Job Description:

Sr Customer Development Manager

Bentonville, AR

This role is based in Bentonville, AR with regular in-office collaboration expected. Flexibility is a key enabler, empowering associates to make choices that support both business outcomes and personal needs, including occasional remote work.

The Sr. Customer Development Manager leads the development and execution of customer strategy and annual business planning for an assigned Mars Petcare portfolio at Walmart. This role owns the customer relationship and profitable growth agenda across Walmart’s full omni ecosystem, including brick-and-mortar, pickup and delivery, and Walmart.com. The ideal candidate is a commercially strong customer leader who combines strategic thinking, financial discipline, omni-channel fluency and executional intensity. Walmart experience is strongly preferred; experience with other major omni-channel retailers and related capabilities in eCommerce, category or customer marketing will also be valued.

What are we looking for?

• Bachelor’s degree required; advanced degree preferred.

• 5–7 years of direct customer management, account management or commercial leadership experience within CPG or a related consumer products industry.

• Experience owning or supporting large retail customer business plans, customer relationships, financial performance and negotiations.

• Walmart customer management experience strongly preferred; experience with another major mass, grocery, club or omni-channel retailer will also be considered.

• Experience with eCommerce, customer marketing, category management, revenue growth management or omni-channel business leadership is a plus.