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dunnhumby

Shopper Insights Senior Client Lead

Bentonville, Arkansas
On-site
View company profileApply now

Join dunnhumby as a Shopper Insights Senior Client Lead based in Bentonville, USA. In this role, you will act as a trusted advisor for Walmart Merchants and CPG partners, utilizing customer data insights to drive collaborative decision-making, client satisfaction, and ROI.

Requirements

  • Bachelor's degree in a relevant subject.
  • 4-8 years of relevant CPG, Merchants, or Retail experience.
  • Experience in client-facing roles, project management, and people management.
  • Knowledge of customer insights, consultative selling, and SHOP/Shelf Review or category management analytics.
  • Mobility to be based in Bentonville.

Skills & Responsibilities

  • Customer insights & analytics: Drive collaborative decision-making for retail and CPG partners using customer insight analytics and SHOP/Shelf Review data.
  • Client management: Own and develop a client plan delivering recognizable value, satisfaction, and return on investment.
  • Project management: Manage complex analytical and retail projects alongside Walmart Merchants and CPG partners.
  • People management: Lead and support team members within a global customer data science environment.
  • Potential transition routes: People from category management, retail buying, or CPG sales roles may bring relevant stakeholder management and commercial skills, alongside meeting the required experience thresholds.

Job description

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Dunnhumby is seeking a Shopper Insights Senior Client Lead who expects more from their career to join our Walmart team in Bentonville, USA. You will be a trusted advisor for our retail and CPG clients, working side-by-side with them to ensure their success. Using customer insights derived from our data platform, you will own and develop a client plan that delivers recognizable value, client satisfaction and return on investment. You will work with Walmart Merchants and their market-leading CPG partners to help them use Walmart customer insights to place the customer at the heart of their collaborative decision-making.

What we expect from you

  • Mobility to be based in Bentonville
  • Bachelors degree in a relevant subject
  • 4-8 years relevant CPG, Merchants or Retail experience
  • Client facing or stakeholder management experience
  • Knowledge of customer insights and consultative approach to selling
  • Experience with the SHOP/Shelf Review, Category management: assortment analytics, customer insight analytics
  • Project management experience
  • People management experience

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. Everyone’s invited.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

Apply now

Working at dunnhumby

  • Company employees
    ~3000

Hiring in

  • United Arab Emirates
  • Brazil
  • Canada
  • Colombia
  • Czechia
  • United Kingdom
  • Hungary
  • Ireland
  • India
  • Slovakia
  • United States
  • South Africa

Office locations

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