Senior Solutions Architect - ServiceNow

Job Description:

Mars Global Services is investing in talent to create and deliver ServiceNow Product Solutions that maximize platform capabilities and deliver value at scale across the enterprise. As a Senior Solutions Architect - ServiceNow, you will lead the design and delivery of ServiceNow solutions that enhance the Associate experience, streamline service delivery, and drive digital transformation initiatives. You will act as a trusted advisor, working with cross-functional teams to build solutions that align with enterprise goals and simplify complex processes, maximizing value through a “simple, streamlined, and scalable” approach.

What are we looking for?

• 8+ years of experience in ServiceNow solution architecture, product design, and implementation.
• Bachelor’s degree in Computer Science, Artificial Intelligence, or a related field.
• Deep knowledge of ServiceNow’s key product suites (e.g., HRSD, CSM, ITSM, FSM, Procurement, Workflow automation).
• Knowledge of ServiceNow’s UX frameworks, AI-driven experiences, and process automation capabilities.
• Experience with Now Assist AI, Virtual Agent, and Next Experience frameworks.
• Strong strategic mindset with the ability to translate enterprise goals into real-world ServiceNow product solutions.
• Experience in streamlining workflows to improve end-user adoption and business efficiency.
  • Nice-to-Haves:
    • ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD).
    • Experience with Now Assist AI, Virtual Agent, and Next Experience frameworks.

What would be your key responsibilities?

• Act as a trusted advisor to service line leaders, demonstrating how ServiceNow's capabilities simplify processes, enhance the Associate experience, and align with enterprise goals.
• Own and refine the product roadmap for key ServiceNow modules, ensuring alignment with strategic business initiatives and advocating for a streamlined, scalable approach.
• Design and deliver cross-functional ServiceNow solutions that integrate seamlessly into enterprise service models, optimizing user journeys and workflows across modules like ITSM, HRSD, CSM, and Procurement.
• Partner with UX and digital teams to ensure ServiceNow products provide a consumer-grade, intuitive experience that drives adoption and usability.
• Lead collaboration with service owners, HR, IT, and other business leaders to identify opportunities for ServiceNow to simplify service delivery, increase efficiency, and drive business agility.
• Provide thought leadership on emerging ServiceNow innovations and ensure continuous product improvement through lifecycle strategies and adoption of new features (e.g., Now Assist AI, process automation).
• Establish standards for ServiceNow product development, configuration, and service modeling that prioritize simplicity, reusability, AI and automation.
• Define and drive a ServiceNow product lifecycle strategy, ensuring continuous improvement and innovation and partner closely with the Mars ServiceNow account and Impact teams to drive continuous value.

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

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Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.