Senior Customer Manager, Kroger

Job Description

Job Description:

The Senior Kroger Customer Manager is responsible for leading the development and execution of strategic customer plans for Kroger. They are also responsible for forecasting, driving profitable growth, optimizing trade spend, and ensuring alignment with internal brand and supply chain teams. This role serves as the primary point of contact between the customer and internal cross-functional teams.

What are we looking for?

Minimum Qualifications:

• Bachelor’s degree in a business-related field (e.g., Marketing, Economics, Finance, or related discipline)
• 3-5+ years of relevant customer management experience
• Attention to detail and fluent understanding of forecasting and budget management.
• Effective Communication Skills and demonstrated ability to build collaborative partnerships with retail customers and internal cross-functional stakeholders.
• Strong analytic skills and ability to develop and influence customer strategies with effective storytelling and strategic mindset.

Preferred Qualifications:

• 5+ years of CPG experience (Category, Analytics, RGM, sales finance)
• Experience with 84.51, Stratum, Market6, IRI Data platforms

What will be your key responsibilities?

• Relationship Management: Owns day-to-day relationship with Kroger and leads Joint Business Planning annual cycle.
• Sales & Revenue Growth: Develop and execute plans to drive revenue and market share, deliver sales targets including GSV/NSV and trade.
• Forecasting: Responsible for sales forecasting across total business, Risks & Opportunities, DMR Power Page and Weekly Pacing updates.
• Trade Management: Optimize trade investment and ROI; manage promotional effectiveness and compliance, and ensure trade spend aligns with company strategy and customer expectations.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• A strong focus on learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

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