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Mars

Sales Infrastructure Analyst

Salary:  $74,511 – $102,453 per annum
Location:  USA-Illinois-Chicago | United States of America
Location flexibility:  1 office day / week, 2 office days / week, 3 office days / week, 4 office days / week
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Job Description

Job Description:

Sales Infrastructure Analyst (2 positions available)

Chicago, IL

Office- based

The Sales Infrastructure Analyst role ensures operational excellence for the internal and external Sales Teams on critical tools and processes. This role is responsible for troubleshooting business processes or technology requests being raised by the Sales division, translating the requests, and determining the necessary actions for resolution. Additionally, this role is responsible for ensuring annual audits of all tools and technologies are within corporate standards. This role Is critical for the successful execution of trade promotion management, total volume planning, Sales systems, and data accuracy.

What are we looking for?

  • Bachelor’s Degree, or equivalent work experience

  • 2+ years Sales and Support experience or relevant Internship

  • Proficient in MS Office applications (Excel, PPT)

  • Demonstrates strong analytical, business acumen and technical ability.

  • Previous experience with High Radius, Salesforce or Power BI

  • Strong Communications skills (oral, written, and listening)

  • Experience working directly with end users to help understand system ways of working (helpdesk, etc.)

  • Comfort around data

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Willingness to travel (up to 10% of time)

What would be your key responsibilities?

  • Responsible for operational excellence and audit controls through tasks designed to ensure all tools, systems, processes, and data are available for the 500+ field sales representatives (associates and broker partners).

  • As a Subject Matter Expert (SME) this role is to answer all questions the 500+ field sales associates may have on the coverage topics, training on proper usage, and ensuring the integrity of the action is aligned with any Mars best practices. The SME is responsible for analyzing any exceptions to standard operating procedures and making recommendations to allow exceptions when it’s best for the associate/business.

  • Multiple Sales Infrastructure Analysts work as a team to handle all coverage topics. Each Analyst is expected to be the primary expert in one or more of these areas, and backup for all others, which requires that each Analyst has advanced knowledge of these coverage topics:

    • Stability and accuracy of sales reporting systems

      • Handling and resolving all questions and concerns related to the reporting environment.

      • Make recommendations on future systems upgrades based on latest business priorities.

  • Creation and publication of Sales communications while tracking the accuracy of open/read rate and follow through on any actions.

  • Trade Promotion Management system operations

  • Ownership to maintain accuracy of data in trade spend.

  • Train all end users on the correct use of all TPM tools

  • Trade deduction management

    • Functional expert ensuring over 5000 trade deductions are correctly allocated to the correct customer and trade budget.

  • Indirect Volume Reconciliation

  • Master data accuracy

  • Sales SharePoint site development and support

  • Respond to troubleshooting tickets generated by questions from field sales associates by:

    • Ensuring all facts are known to assume ownership of the next steps or resolution.

    • Determining and recommending next best action depending on the cause of the request and the overall business impact. The SME will assess the situation and determine which of multiple resolution paths should be taken based on various indicators. The analyst needs to analyze associate impact (time and engagement), financial impacts (GSV and spending costs). This role will be expected to interpret the root cause of the concern and make recommendations for resolution.

    • Escalating/Transferring the concern to the appropriate team or business function when resolution ownership resides outside of the role’s responsibility.

    • Communicating the issue resolution progress to the Sales Infrastructure Manager, teammates and requesting broker/associate from start to resolution.

    • Partnering with the appropriate cross functional partner for a speedy issue resolution, aligned with the business impact, when resolution falls outside of the role’s responsibility. This includes making recommendations for policy changes and exceptions when warranted.

    • Train the requester to see why the request is not valid, or working as expected, when applicable. Design and create alternative options to meet the requestors’ needs.

  • Utilizing expertise and knowledge gained through day-to-day execution and issue resolution to recommend ideas for continuous improvement in both functional and technical improvements. This includes the identification and ownership of both functional and technical improvements to existing business processes.

What can you expect from Mars?

  • Work with over 130,000 with diverse and talented Associates, all guided by The Five Principles.

  • Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

  • Best-in-class learning and development support from day one, including access to our in-house Mars University.

  • An industry competitive salary and benefits package, including company bonus.

Mars does not sponsor visas for this role.

This position is not eligible for relocation benefits.

The base pay range for this position at commencement of employment is between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience. The total compensation package for this position will include variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.

The pay range listed is applicable to IL:USD 74,511.00 - USD 102,453.00

Working at Mars

Hybrid

Core hours 11–3

Company employees:

4,000 In the UK

Gender diversity (m:f):

57:43

Hiring in countries

Argentina

Australia

Austria

Belgium

Brazil

Canada

China

Czechia

Denmark

Egypt

Estonia

Finland

France

Germany

Guatemala

Hungary

Office Locations

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Sabbaticals
Enhanced maternity leave – 26 weeks at 90% pay
Enhanced paternity leave – 26 weeks at 90% pay
24 days annual leave + bank holidays
“Pawternity” leave
Pregnancy loss leave
Bank holiday swaps
Shared parental leave
Adoption leave
Family health insurance
Pregnancy support
Neonatal leave
Faith rooms
Meditation space
Dog friendly office
Dog friendly co-working space
Annual bonus
Employee discounts
Cinema discounts
Referral bonus
Joining bonus
Cycle to work scheme
Electric Car Salary Sacrifice
Enhanced pension match/contribution
Theme park discounts
Lunch and learns
In house training
Learning license
Studying sabbaticals
Open to part time work for some roles
Menopause support
On-site gym
On-site barista
Secure on-site parking
On-site catering
Private booths
On-site wellness room
Collaboration spaces

Awards & Accreditations

1st - Most Family Friendly Company

1st - Most Family Friendly Company

Flexa awards 2026
3rd - Best Workplace Benefits

3rd - Best Workplace Benefits

Flexa awards 2026
Most loved - Large companies

Top 5 - Most loved - Large companies

Flexa awards 2026
Best Work-Life Balance

Top 10 - Best Work-Life Balance

Flexa awards 2026
1st - Most Family Friendly Company

1st - Most Family Friendly Company

Flexa awards 2025
2nd – Pet Friendly

2nd – Pet Friendly

Flexa awards 2025
Most Flexible Company

Top 5 - Most Flexible Company

Flexa awards 2025
Most Inclusive Company

Top 5 - Most Inclusive Company

Flexa awards 2025
Best Work-Life Balance

Top 10 - Best Work-Life Balance

Flexa awards 2025
Best Career Progression

Top 10 - Best Career Progression

Flexa awards 2025
Best Workplace Culture

Best Workplace Culture

Flexa awards 2025
Best Workplace Benefits

Best Workplace Benefits

Flexa awards 2025
1st – Large companies

1st – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
3rd – Large companies

3rd – Large companies

Flexa100 2023
Retail & Ecommerce

Retail & Ecommerce

Industry awards 2022

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Japan

Kazakhstan

Kenya

Latvia

Lithuania

Malaysia

Mexico

Netherlands

Norway

Poland

Romania

Russia

Saudi Arabia

Singapore

South Africa

South Korea

Spain

Switzerland

Thailand

Türkiye

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United Arab Emirates

United Kingdom

United States