Job Description:
Job Purpose / Overview
This role is a project-based transformation role and has a current expected end date of ‘31st December 2028’. As we move closer to ‘31st December 2028’ we will work with you to explore other opportunities for employment within the Mars family of companies. If a suitable alternative role is not available at that time, your employment will end.
The Operating Model Integration Lead acts as the strategic and operational linchpin connecting Mars Snacking’s Digital Operating Model with the enterprise ServiceNow platform. Serving as the dedicated Snacking business counterpart to the Central ServiceNow Product Management team, this role harmonises the workflows, decisions, and data needs across diverse personas into one seamless, end-to-end operational engine. Ultimately, this role exists to ensure platform configurations are easily adopted across business domains, eliminating operational friction and driving accelerated, data-backed decision-making across Snacking.
Context and Scope
This role sits at the intersection of business strategy, organisational operating models, and enterprise digital tooling within Mars Snacking Digital Technologies. As Snacking advances its operating model transformation, ServiceNow serves as a vital platform for strategy-to-execution governance. The role does not require writing platform code or executing technical administration; rather, it requires deep business architecture and operating model acumen, combined with a strong functional understanding of how ServiceNow (specifically SPM / Strategic Portfolio Management, ITBM, and Enterprise Architecture modules) empowers modern agile and digital product organisations.
1. Multi-Persona Journey & Operating Model Orchestration
2. Business Counterpart to ServiceNow Central Product Management
3. Business Domain Engagement & Scaled Adoption
4. Information Architecture, Data Flow & Cross-Role Transparency
OKR Framework and Adoption
Qualifications
Education & Experience
Education:
Experience:
Knowledge & Skills
#TBdigital
The base pay range for this position at commencement of employment is between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience. The total compensation package for this position will include variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.
The pay range shown is applicable to all US locations listed within the job posting:USD 76,098.00 - USD 104,636.00
