Manager Corporate Communications - Strategic Business Communications

Job Description

Job Description:

Title: Manager Corporate Communications - Strategic Business Communications

Location: Franklin, TN

Workstyle: Onsite

Mars does not sponsor visas for this role. This position is not eligible for relocation benefits

The Strategic Business Communications Manager – Technical Beat plays a critical role in shaping how Mars Pet Nutrition North America’s Technical organization – spanning Supply, Commercial, and R&D – understands, experiences, and moves through change. With a primary focus on Supply and Manufacturing, this role designs and delivers communications that help frontline and site-based Associates clearly understand what’s changing, why it matters, and what it means for them.

Serving as the strategic communications partner to Supply leadership and manufacturing sites, this role ensures Technical communications are clear, credible, and purpose-led, and aligned to the broader North America communications strategy in tone, clarity, and visual identity. The role owns change management communications for Technical-led initiatives and partners closely with the Sr. Manager of Strategic Business Communications on enterprise change to ensure Technical perspectives and impacts are fully represented.

When done well, this role strengthens connection, builds trust, and enables transformation across our largest Associate population – helping bring Mars’ Purpose and Five Principles to life for Supply Associates while supporting engagement, culture, and sustained business performance across North America Pet Nutrition.

What will be your responsibilities?

Technical Beat Communications Strategy (Supply-Led)

• Lead and execute Associate communications for the Technical organization, aligned to the North America communications strategy, with primary ownership of Supply communications and support across Commercial and R&D.
• Serve as the primary communications partner to Supply leadership, shaping narratives that build understanding, trust, and momentum across manufacturing sites.
• Provide strategic communications counsel to Technical leaders to ensure messaging is clear, consistent, and connected to broader business priorities.
• Translate complex Technical topics into clear, relevant, and actionable Associate-facing messages, grounded in frontline reality and focused on what people need to know and do.

Change Management & Transformation Communications

• Lead the design and delivery of change management communication plans for Technical initiatives (Supply, Commercial, and R&D), including operational changes, network shifts, capability evolution, and new ways of working.
• Partner with the Sr. Manager of SBC to co-design and deliver enterprise change management communications, ensuring Technical perspectives, risks, and impacts are fully represented.
• Maintain alignment and visibility with SBC leadership on Technical change efforts by sharing plans, progress, and insights to ensure enterprise coherence.
• Develop communications that drive understanding, adoption, and sustained behavior change, with particular attention to frontline and site-based Associate needs.

Supply Engagement, Town Halls & Site Communications

• Lead communications support for Supply town halls, site business updates, leadership cascades, and frontline engagement moments.
• Partner with Supply leaders to shape content that is practical, transparent, and relevant to plant and network realities.
• Build communication approaches that reach frontline Associates effectively, using the right mix of channels (huddles, signage, leader toolkits, video, digital, etc.).

Storytelling & Content Development

• Lead the story-mining and content contributors committee, identifying authentic stories from across the Technical organization – with emphasis on manufacturing and site-based work.
• Develop compelling written and visual content across channels including our intranet, newsletters, digital and environmental signage, Associate emails, internal video scripts, and more.
• Ensure Technical stories reinforce purpose, progress, and pride by connecting day-to-day work to the broader “why.”

Crisis & Issues Communications (Supply / Sites)

• Serve as the primary crisis communications point of contact for North America manufacturing sites.
• Lead and maintain crisis and spokesperson training compliance, including annual site and leadership readiness activities.

• Partner with SBC leadership and cross-functional teams to ensure timely, accurate, and consistent communications during incidents or issues impacting Supply.

Bringing Enterprise Culture to Life for Supply Associates

• Ensure enterprise initiatives (e.g., Associate Resource Groups, MVP, the PEDIGREE Foundation, Five Principles moments) are translated and brought to life for Supply Associates, particularly frontline teams.
• Partner with program owners to adapt messages, stories, and moments so they resonate in a manufacturing and site-based environment.
• Help strengthen a sense of inclusion and connection so Supply Associates feel meaningfully connected to the broader Mars Petcare and Mars, Inc. community.

Collaboration & Continuous Improvement

• Actively participate in the Mars Strategic Business Communications network, sharing best practices and learning from peers.
• Stay curious and continuously improve how we communicate with Technical and frontline audiences, using feedback and engagement signals to raise effectiveness.

What are we looking for?

• Bachelor’s degree preferably in Communications, Public Relations, Education or Marketing
• 5+ years of experience in a high paced corporate or agency environment. Strong multitasking abilities, ability to prioritize and meet tight deadlines.
• Internal Communications experience preferred

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

.