Logistics Specialist

Job Description

Job Description:

At Royal Canin, we’re not just delivering premium nutrition – we’re building a healthier world for cats and dogs. Join our mission-driven, pet-first organisation and take the next step in your career as a Logistics Manager based in our vibrant Auckland office.

At Royal Canin, we're passionate about creating a better world for pets. We're looking for a Logistics Coordinator to play a critical role in ensuring our products reach customers efficiently, reliably, and to the highest service standards across Australia and New Zealand.

Reporting to the Logistics Manager ANZ this role sits at the heart of our Supply Chain team, working closely with internal stakeholders and third-party logistics (3PL) providers to coordinate day-to-day logistics operations, monitor performance, and drive continuous improvement initiatives.

What You'll Be Doing

As a key link between Royal Canin and our logistics partners, you'll support the effective delivery of customer order fulfilment activities while ensuring service levels, productivity, quality, and costs are managed effectively.

Key responsibilities include:

• Coordinating day-to-day logistics operations across Australia and New Zealand.

• Monitoring service delivery performance, productivity, and logistics costs against agreed KPIs and service levels.

• Conducting root cause analysis to identify operational issues and assisting with implementing sustainable improvements.

• Supporting service agreement reviews and recommending logistics solutions that enhance efficiency and customer experience.

• Building strong working relationships with 3PL providers and internal stakeholders across Supply Chain, Customer Service, Quality, Demand Planning, and Sales teams.

• Supporting inbound container transport, national distribution activities, and operations across six ANZ distribution centres.

• Maintaining logistics processes, standard operating procedures, and quality compliance requirements.

• Assisting with inventory-related administration and reporting as required.

• Producing reports and insights to support informed business decision-making.

This role will spend a minimum of one day per week onsite with our 3PL partner, with the remainder of the week based in our Auckland office.

What We're Looking For:

We're seeking a proactive and analytical logistics professional who enjoys solving problems, building relationships, and identifying opportunities for improvement.

You will bring:

• Diploma or degree in Business, Logistics, Supply Chain, or a related field.

• 3-5 years' experience in logistics, transport, warehousing, or supply chain operations.

• Strong understanding of transport and distribution centre operations and processes.

• Experience working with third-party logistics providers and customer-facing stakeholders.

• The ability to analyse performance data and conduct root cause analysis.

• Experience relating to logistics cost controls and service performance management.

• Excellent organisational skills with the ability to manage competing priorities and meet deadlines.

• Excellent communication and stakeholder management skills.

• Proficiency with Microsoft Office, particularly Excel and reporting tools.

• Knowledge of workplace health and safety requirements within logistics environments.

Why Royal Canin?

Working at Royal Canin means joining a global leader powered by purpose. As part of the Mars family, we offer:

• A collaborative, values-led culture where every Associate is supported and empowered.

• Tailored career development and world-class learning through our Mars University platform.

• A passionate, pet-first environment – your furry friends are welcome in the office, and you’ll receive complimentary Royal Canin food for your cat or dog.

• The chance to make a difference – we proudly support community partners like the RSPCA, Seeing Eye Dogs Australia, and Blind & Low Vision NZ.

At Royal Canin, we believe pets make our world better – and we strive to make a better world for pets. If you're ready to lead logistics with heart and purpose, we’d love to hear from you.

Internal applicants: Please ensure you discuss your application with your line manager prior to applying including obtaining their endorsement.