Lead, DX Commerce Platforms

Job Description

Job Description:

Digital Experiences Platforms team currently seeks a technology-centric and digital commerce product manager to drive further market activations, release of features, and business growth, while planning for the long term in the context of both Mars Digital Growth and Digital Core agendas.

What are we looking for?

• Extensive experience of digital commerce product or platform management experience

• Proven track record of taking ownership and delivering results in a fast-paced and dynamic environment,

• Data-driven and structured thinking with the ability to excel in an ambiguous environment and change approach based on needs,

• Excellent written and verbal communication skills with the ability to simplify complex topics for a broader audience,

• Strong Growth mindset with willingness to learn from mistake, self-awareness and embrace challenges and the ability to ideate, negotiate and influence,

• Adept of agile methodology principles (SCRUM preferred)

• Shopify+ experience is a plus

• Microsoft Dynamics 365 knowledge and experience is a plus.

What will be your key responsibilities?

• Digital Commerce Product Manager responsibilities involve leading and managing the development and optimization of commerce operations. Key duties include:

  • Own the Mars BOX e-commerce platform (including Shopify+, D365 ERP system and its MuleSoft integrations to downstream systems such as Parcel lab, OMS, WMS, Client Care, and 1NAV) and its order-to-cash flow process (which involves supply, finance, and Tech)

  • Accountable for the complete lifecycle of user stories in the BOX platform for developing and managing new capabilities.

  • Own and manage the integration and operation of payment systems (e.g., Ayden, Stripe) to ensure seamless transaction processing, security, and compliance.

  • Act as the group Subject Matter Expert (SME) for digital payment solutions (Ayden), providing insights and guidance on payment technology trends, compliance requirements, and best practices to ensure the organization's payment systems are efficient, secure, and aligned with business objectives.

  • Plan and track the product roadmap from concept to launch, including testing phases, and keeping stakeholders informed about progress and milestones.

  • Manage multiple cross-functional stakeholders and collaborate with them to consolidate business requirements and inputs from subject matter experts to support and shape the product vision and roadmap.

  • Prioritize features and manage resources of technical partners.

  • Drive workshops with business and technology teams as relevant to meet the objectives of the platform.

  • Define and measure key product success metrics (KPIs) for the product to improve performance and meet customer needs.

  • Communicate program status, KPIs, investment benefits, and outcomes to all key stakeholders periodically.

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.

#TBDDT

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.