IMO Tech Digital Operating Model Adoption & Enablement Lead

Job Description:

Digital Operating Model Adoption & Enablement Lead

Role Purpose

As Mars continues to integrate Kellanova and build a more connected enterprise, the Digital Operating Model Adoption & Enablement Lead will ensure leaders and teams understand how the new Product & Platform Operating Model supports large-scale integration, accelerates value realisation and enables the organisation to prioritise, build, scale and reuse digital capabilities more effectively across global functions

The role is accountable for translating the Digital Delivery Operating Model into a clear, practical and adoptable way of working across Global DT, Regional DT, Markets, product/platform teams and integration teams. You will own the human adoption of the Digital Delivery Operating Model.

The role will convert the operating model blueprint into a simple and compelling adoption narrative, leader briefing materials, FAQs, training content, playbooks, team guidance and “what changes / what does not change” messaging. It will ensure the organisation is equipped to work in the new model, with clarity on decision-making, accountabilities, funding, prioritisation, delivery flow and how Global DT, Regional DT and Markets interact.

A key focus will be enabling adoption through a MVP-first transformation approach, helping teams understand how to focus investment and energy on the highest-value domains — including Global Supply Chain, Demand & Planning and Revenue Growth ecosystems — while building the foundations for an integrated enterprise product ecosystem globally in alignment with cross segment and DT reinvention.

The role will also manage Senior stakeholder readiness, behaviour change and feedback loops after launch, ensuring adoption is sustained beyond initial communication and embedded into the day-to-day ways of working that drive faster innovation, platform reuse and measurable business value.

Key Accountabilities

1. Own the Adoption and Enablement Strategy

Define and lead the adoption approach for the Digital Delivery Operating Model, ensuring the organisation has a clear path from awareness to understanding, readiness, launch and sustained adoption.

This includes shaping the adoption roadmap, readiness plan, stakeholder engagement approach, launch enablement and post-launch reinforcement.

2. Translate the Blueprint into a Simple Narrative

Convert complex operating model design into a clear, compelling and accessible story for different audiences.

This includes creating the core narrative for leaders and teams, explaining why the model is changing, what it enables, how it improves delivery, and what it means in practical terms for Global DT, Regional DT, Markets and integration teams.

3. Develop Leader Briefing and Communication Materials

Create leader briefing packs, talking points, FAQs, cascade materials and “what changes / what does not change” messaging to support consistent leadership communication.

Ensure leaders are equipped to explain the model confidently, address concerns, and reinforce the behavioural shifts required for successful adoption.

4. Own Training and Learning Content

Design and manage the training and learning content required to support the new model.

This includes learning pathways, onboarding materials, role-based training, product/platform ways of working content, decision rights guidance, value stream education, playbooks, toolkits and practical team enablement materials.

5. Drive Stakeholder Readiness

Define and track stakeholder readiness across key audiences, including Global DT leaders, Regional DT leaders, market teams, product/platform teams, functional teams and integration teams.

Identify where additional support, clarification or intervention is required before launch and during early adoption.

6. Enable Leaders and Teams to Work in the New Model

Support leaders and teams in understanding their roles, accountabilities, interfaces and expected ways of working in the new model.

This includes helping teams understand how work flows across products, platforms, regions and markets, and how decisions are made across different layers of the organisation.

7. Build the Performance Support Ecosystem

Own the creation and maintenance of practical enablement assets, including operating model playbooks, role guides, interaction models, governance guides, ceremony guides, product/platform working practices and adoption toolkits.

Ensure materials are simple, usable and connected to real delivery scenarios.

8. Shape Behaviour Change

Drive the behavioural shift required to move from current ways of working to the new Digital Delivery Operating Model.

This includes reinforcing product and platform thinking, clearer accountability, outcome orientation, value-based prioritisation, cross-functional working, stronger decision discipline and more consistent ways of working across global, regional and market teams.

9. Manage Feedback Loops After Launch

Create and manage feedback mechanisms to understand what is working, what is unclear and where teams need further support.

Use feedback from leaders, teams, workshops, launch activity and early adoption checkpoints to continuously improve materials, messaging, training and enablement interventions.

10. Support Phased Implementation Across Global, Regional and Market Teams

Work through the transition complexity created by Regional DT changes landing ahead of Global DT changes.

Ensure teams understand how to operate during the interim period, including how Regional DT, Global DT, Markets and integration teams interact while parts of the organisation are moving at different speeds.

Key Deliverables

The role will be accountable for delivering:

• Digital Operating Model adoption and enablement strategy
• Stakeholders from L1- L5 readiness plan
• Core operating model narrative
• Leader briefing packs and cascade materials
• FAQs and “what changes / what does not change” messaging
• Behavioural Engineering Assessment
• L&D Strategy & Roadmap creation, deployment and evaluation
• Product/platform ways of working playbooks
• Global / Regional / Market interaction guidance
• Adoption toolkit for leaders and teams
• Launch readiness assessment
• Post-launch feedback pipeline and adoption improvement plan
• Behaviour change interventions and reinforcement materials

Key Stakeholders

This role will work closely with:

• Digital Leadership Team
• Global DT leaders
• Regional DT leaders
• Market DT teams
• Product and Platform leaders
• Integration teams
• Organisation Design teams
• P&O / HR
• Change and communications teams
• Functional business partners
• Product operations and delivery teams
• Transformation and governance teams

Skills and Experience

The successful candidate will bring experience in operating model adoption, large-scale transformation, change enablement, learning design and stakeholder engagement.

They will be able to translate complex strategy into practical guidance and create clarity across senior leaders and delivery teams.

Essential experience includes:

• Leading adoption or enablement for a large-scale operating model, digital transformation or organisation change
• Creating leader briefing materials, playbooks, training content and practical implementation guidance
• Strong understanding of product and platform operating models
• Experience working across global, regional and market structures
• Strong stakeholder management across senior leadership and delivery teams
• Ability to translate complex concepts into simple, compelling narratives
• Experience in behaviour change, learning design or change management
• Ability to work in ambiguous, fast-moving transformation environments
• Strong facilitation, communication and storytelling skills
• Experience creating feedback loops and using insight to improve adoption

Leadership Capabilities

The role requires a leader who can:

• Create clarity from complexity
• Influence senior stakeholders without direct authority
• Translate strategy into practical action
• Build confidence in periods of ambiguity
• Connect operating model design to real delivery outcomes
• Balance global consistency with regional and market realities
• Drive behaviour change, not just communication
• Equip leaders to lead the change themselves
• Listen to feedback and adapt the approach quickly
• Help teams move from understanding to adoption

Success Measures

Success in this role will be measured by:

• Leaders are able to clearly explain the new operating model and their role in it
• Teams understand what changes and what does not change
• Product/platform teams have the playbooks, guidance and training required to operate effectively
• Regional DT and Market teams understand how they interact with Global DT during transition and steady state
• Stakeholders show readiness ahead of launch
• Adoption issues are identified and addressed quickly after launch
• Feedback loops are active and driving improvements
• The operating model is embedded into day-to-day ways of working, not treated as a one-off communication exercise
• Behaviour change is visible across decision-making, prioritisation, governance and delivery interactions

What can you expect from Mars?
Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
A strong focus on learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.

This is a program, role as part of the Mars Snacking integration program with a planned end date in Dec 2028.

#TBdigital

The base pay range for this position at commencement of employment is between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience. The total compensation package for this position will include variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.

The pay range shown is applicable to all US locations listed within the job posting:USD 134,400.00 - USD 184,800.00