Customer Replemishement Planner

Job Description

Job Description:

• This role is a critical link to ensuring consumer satisfaction

• Mars New Zealand home to market leading brands such as MARS®, SNICKERS®, EXTRA®, ECLIPSE®, PEDIGREE®

• Permanent full time role managing customers across New Zealand

Mars is a family-owned business with more than $35 billion in global sales, we’re passionate about our people and looking to recruit our next Customer Replenishment Planner.

You’ll play a critical role in the business, both internally and with the customer. You’ll be responsible for all key customer replenishment tasks, working closely with the replenishment team at Woolworths NZ and within Supply Chain at Mars by reviewing plans making recommendations to achieve client directed inventory levels.

Internally this role represents the ‘face and voice’ of our customer within Supply, Quality and Sales ensuring customer centricity in all decision making.

This role is a critical link to ensuring consumer satisfaction, through effective communication, accurate and timely processing of all orders and claims, the provision of a safe world class delivery service.

What are we looking for?

• Experience working in a customer service or sales environment

• Advanced communication skills both written and verbal to collaborate with relevant internal stakeholders & customers at all levels.

• Comfortable in a fast-paced environment

• Ability to multitask and problem solve

• FMCG Experience, preferred

• As travel to the customer will be required, own transport is a must

What would be your key responsibilities?

• Effectively manages the VMI process for the Mars business in Woolworths NZ – daily ordering, stock management and delivering agreed availability of Mars products.

• Develops and maintains strong Head Office relationships with the relevant supply chain contacts, conducting regular reviews and reporting on agreed customer KPI’s.

• Monitoring and reviewing inventory replenishment systems to maintain adequate supply available in Woolworths distribution centres through out New Zealand

• Utilise various systems and programs to ensure process efficiency and KPI tracking.

• Ensuring all customer claims are processed in a timely manner

What can you expect from Mars?

• Genuine career progression with a focus on you and your career goals. Best-in-class learning and development support from day one, including access to our in-house Mars University

• Global health and wellbeing program to support flexibility and work-life balance

• Opportunity to make a difference with our volunteer and ambassador programs

• Be part of a company that is contributing to making the world a better place today and every day through on our sustainable generation plan

• A culture that offers collaboration, leadership and rewards you for the role you play within Mars

• Work for a well-established distributor of pet food, confectionery and food products in our multi-sales business

What we stand for:

Mars is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Applications will only be accepted from candidates who have the appropriate approval to work in New Zealand.

Internal applicants: This role has been graded as B3B opportunity, please discuss your application with your line manager prior to applying including obtaining their endorsement.

Application closes 12th April 2026