Customer Development Manager - Corporate Grocery

Job Description

Job Description:

Mars: Where your Tomorrow Starts Today!

Mars is a family-owned business that has been making products for people and their pets for more than 100 years. We’re behind some of the best loved brands in the world including MARS®, SNICKERS®, EXTRA®, ECLIPSE®, PEDIGREE®, WHISKAS®, DOLMIO®, BEN’S ORIGINAL ® MASTERFOODS ® and ROYAL CANIN® ORIJEN® ACANA® we are dedicated to making a positive impact on people and the planet.

Join us in building a sustainable future where people, communities, and future generations can truly thrive.

About the role: This role will be working for our Mars ​Food Nutrition​ segment, where we help to make it easier for people to eat healthy meals and explore flavors from around the world.

You’ll play a pivotal role in driving sales growth and brand presence for the Mars Food Portfolio. Partnering closely with National Account Managers, this customer-facing role leads the execution of omnichannel activation plans, manages media partnerships, and ensures seamless cross-functional collaboration to deliver exceptional customer outcomes. With responsibility for promotional performance, financial governance, and selected category ownership, this role offers strong development pathways into portfolio account management.

Role Title: Customer Development Manager – Grocery Retail
Location: Sydney, NSW
Hours: Full-time, Hybrid working
Reporting to: Customer Director - Coles

What you’ll do:

• Drive sales growth and brand presence for the Mars Food Portfolio with a major retailer by executing impactful in-store and online activation plans.
• Partner closely with National Account Managers to deliver customer plans and support key retail account strategies.
• Lead omnichannel activations and media partnerships to enhance customer engagement and shopper experience.
• Manage promotional activity, claims administration, aged accruals, and invoicing to ensure strong financial governance.
• Build strong customer relationships while gaining exposure to portfolio account management and category ownership opportunities.

Your unique ingredients:

• Degree in Commerce, Business or similar preferred, or equivalent or transferrable experience
• High learning agility with the ability to quickly adapt, problem-solve, and thrive in a fast-paced retail environment.
• Commercially minded with solid financial acumen and confidence managing claims, accruals, and metrics
• Advanced organisational skills and attention to detail, with strong capability in Excel and PowerPoint.
• Customer-centric mindset with the ability to build influential, long-term relationships with internal and external stakeholders.
• Strong digital capability with an understanding of online activation and media (experience highly regarded).
• A proactive, solutions-focused approach with a genuine interest in sales and/or marketing.
• A passion for food and enthusiasm for building brands shoppers love.

Why you’ll love working for Mars:

• Purpose: Help craft beloved brands with a legacy of over 100 years of local manufacturing making products that people and pets will love all while helping to build a more sustainable future.
• People: A culture that values your contributions, fosters leadership, and recognises the impact you make. Your work truly matters here.
• Development: Shape your career with personalised development and real opportunities to grow from day one.
• Enjoy a team and business environment that is invested in helping you manage and grow your energy for work and life.

Mars is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

We know everyone’s needs are different, and we’re committed to making our application process accessible and supportive for all candidates. If you require any adjustments along the way, simply let us know in your application form. We’ll work with you to understand what will help you feel comfortable and supported.