Customer Development Manager - Foodservice, Wholesale & Cinema

Job Description

Job Description:

Mars: Where your Tomorrow Starts Today!

Mars is a family-owned business that has been making products for people and their pets for more than 100 years. We’re behind some of the best loved brands in the world including MARS®, SNICKERS®, EXTRA®, ECLIPSE®, PEDIGREE®, WHISKAS®, DOLMIO®, BEN’S ORIGINAL ® MASTERFOODS ® and ROYAL CANIN® we are dedicated to making a positive impact on people and the planet.

Join us in building a sustainable future where people, communities, and the planet can truly thrive.

About the role: This role will be working for our Mars Wrigley segment, where we keep chocolate flowing and create daily moments of joy.

Role Title: Customer Development Manager – Foodservice, Wholesale & Cinema
Location: Melbourne, however, noting travel will be required with customers based in QLD and TAS
Hours: Full Time, Permanent
Reporting to: Customer Development Leader – Wholesale and Export

What you’ll do:

• Drive growth across our Foodservice, Wholesale and Cinema portfolios across QLD and TAS.

• Turn customer and market insights into shopper-centric plans that spark mutual growth and outsmart competitors.

• Lead winning customer solutions—from assortment and merchandising to pricing, promo and new product launches—making sure every plan lands with impact.

• Own forecasting with precision, continuously improving how we read demand and signal supply.

• Build powerful cross-functional partnerships, teaming up with Customer Marketing and the Independents team to shape strategy and deliver standout results.

• Manage customer P&L and trade investment with confidence, ensuring smooth day-to-day execution and long-term sustainable growth.

Your unique ingredients:

• Preferably degree qualified, or with equivalent experience.

• Strong Sales experience preferably managing Wholesale/Food Service channel for other FMCG businesses.

• Ability to influence cross-functionally and build effective customer relationships.

• Fluent understanding of forecasting, Nielsen and trade spend management.

Why you’ll love working for Mars:

• Purpose: Help craft beloved brands with a legacy of over 100 years of local manufacturing making products that people and pets will love all while helping to build a more sustainable future.

• People: A culture that values your contributions, fosters leadership, and recognises the impact you make. Your work truly matters here.

• Development: Shape your career with personalised development and real opportunities to grow from day one.

• Enjoy a team and business environment that is invested in helping you manage and grow your energy for work and life.

Mars is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

We know everyone’s needs are different, and we’re committed to making our application process accessible and supportive for all candidates. If you require any adjustments along the way, simply let us know in your application form. We’ll work with you to understand what will help you feel comfortable and supported.

Internal applicants: This role has been graded as a T1 opportunity, please discuss your application with your line manager including obtaining their endorsement.