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Mars

Customer Development Manager

Location:  CHN-Shanghai-Shanghai | CHN-Guangdong-Guangzhou | China
Location flexibility:  1 office day / week, 2 office days / week, 3 office days / week, 4 office days / week
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Job Description

Job Description:

This role is responsible for evaluating business performance, deliver annual sales targets through Walmart.com and Online Grocery Pick Up, by working with a cross-functional partners to evaluate and improve key metrics & eCommerce Customer performance. This role partners with our shopper activation manager to evaluate, report, and improve Walmart media, shopper activation, search performance by reviewing and identifying opportunities, providing visibility into projected sales impact of activity to the broader eCommerce account team. What are we looking for? Bachelor’s Degree, Bachelor’s Degree with focus in Business Administration preferred. 2+ Years’ experience in Sales for Fast Moving Consumer Good Industries, Durables, D2C or B2B. Digital knowledge of grocery retailer Ecommerce business models is preferred Proven ability to analyze and translate complex data into clear actionable Develop strong internal & external networks What will be your key responsibilities? Works closely with the Walmart Account, Customer Managers (Walmart and Omni) and Shopper Marketing team to evaluate, track, and identify opportunities from a product, promo, and marketing. Maintains master item list ensuring account team is aware of changes in item portfolio and monitors item performance into online reporting, delivering findings and recommendations to the account team and customer. Partners with shopper activation manager to align on digital media, paid search, and shopper promos to evaluate the success of programs and forecast impact. Ensure campaign measurement plan and data is structured accordingly to deliver expected KPIs Partners with Category/Analytics team to implement recommended tests/measurement models. Serves as the technical expert on appropriate data sources and tools to optimize activity and performance measurement. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. A strong focus on learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.

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Customer Manager - Walmart Omnichannel, Confectionery

Bentonville, US

#1 MOST FAMILY FRIENDLY COMPANY

Working at Mars

Hybrid

Core hours 11–3

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Sabbaticals
Enhanced maternity leave – 26 weeks at 90% pay
Enhanced paternity leave – 26 weeks at 90% pay
24 days annual leave + bank holidays
“Pawternity” leave
Pregnancy loss leave
Bank holiday swaps
Shared parental leave
Adoption leave
Family health insurance
Pregnancy support
Neonatal leave
Faith rooms
Meditation space
Dog friendly office
Dog friendly co-working space
Annual bonus
Employee discounts
Cinema discounts
Referral bonus
Joining bonus
Cycle to work scheme
Electric Car Salary Sacrifice
Enhanced pension match/contribution
Theme park discounts
Lunch and learns
In house training
Learning license
Studying sabbaticals
Open to part time work for some roles
Menopause support
On-site gym
On-site barista
Secure on-site parking
On-site catering
Private booths
On-site wellness room
Collaboration spaces

Awards & Accreditations

1st - Most Family Friendly Company

1st - Most Family Friendly Company

Flexa awards 2026
3rd - Best Workplace Benefits

3rd - Best Workplace Benefits

Flexa awards 2026
Most loved - Large companies

Top 5 - Most loved - Large companies

Flexa awards 2026
Best Work-Life Balance

Top 10 - Best Work-Life Balance

Flexa awards 2026
1st - Most Family Friendly Company

1st - Most Family Friendly Company

Flexa awards 2025
2nd – Pet Friendly

2nd – Pet Friendly

Flexa awards 2025
Most Flexible Company

Top 5 - Most Flexible Company

Flexa awards 2025
Most Inclusive Company

Top 5 - Most Inclusive Company

Flexa awards 2025
Best Work-Life Balance

Top 10 - Best Work-Life Balance

Flexa awards 2025
Best Career Progression

Top 10 - Best Career Progression

Flexa awards 2025
Best Workplace Culture

Best Workplace Culture

Flexa awards 2025
Best Workplace Benefits

Best Workplace Benefits

Flexa awards 2025
1st – Large companies

1st – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
3rd – Large companies

3rd – Large companies

Flexa100 2023
Retail & Ecommerce

Retail & Ecommerce

Industry awards 2022
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Company employees:

4,000 In the UK

Gender diversity (m:f):

57:43

Hiring in countries

Argentina

Australia

Austria

Belgium

Brazil

Canada

Chile

China

Czechia

Denmark

Egypt

France

Germany

Greece

Guatemala

Hungary

India

Indonesia

Ireland

Japan

Kazakhstan

Kenya

Lithuania

Malaysia

Mexico

Netherlands

New Zealand

Poland

Romania

Russia

Saudi Arabia

Slovakia

South Africa

South Korea

Spain

Switzerland

Thailand

Türkiye

Ukraine

United Kingdom

United States

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