Consumer Care Coordinator

Job Description

Job Description:

As a Consumer Care Coordinator, you will be a valuable part of the Consumer Care team for UK & Ireland at the office in Castle Cary. You will add the value to the consumer experience with our brand, services, and products. You will be a voice of Royal Canin for our clients and consumers while also being the receiver of the insights from them for the knowledge sharing in the team. You will interact with different internal stakeholders such as Health Affairs and the Global Consumer Care Community.

What are we looking for?

• You are well organized, able to work effectively under time pressure, and skilled at building strong working relationships.
• Experience working with CRM systems and using Microsoft Excel to interpret simple data, identify trends, or generate insights.
• You also have a background in animal care, such as veterinary nursing or similar education, along with a strong interest in nutrition.

What will your responsibilities?

• Manage and respond to consumer inquiries across multiple communication channels.
• Provide professional and knowledgeable answers that support a positive brand experience.
• Gather and report first-hand consumer insights to support continuous improvement.
• Handle complaints and identify effective, customer-focused solutions.
• Maintain regular collaboration and communication with the Global Consumer Care Community.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• A strong focus on learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.