Monitor all daily warehouse operational activities, including inbound, outbound, and returns processes, to ensure smooth workflow, system accuracy, and compliance with SLA and customer delivery commitments
Instruct, guide, and provide on-the-job training for warehouse staff to ensure strict compliance with SOPs, work instructions, quality standards, and productivity targets
Interact with customers to understand their business requirements, order profiles, peak volumes, cut-off times, and special handling specifications
Provide customer support in escalated operational situations, coordinate internal teams to resolve issues quickly, and manage overall daily workflow to maintain service level performance
Support managers in organizing, planning, and implementing daily operations, manpower deployment, shift arrangements, and continuous improvement initiatives
Joining new project to set up operation process, standardize procedure, work instruction for operation.
Propose and deploy improvement theme to improve operation efficiency.
Meet customer KPI and Department KPI
All inbound and outbound shipments are planned and catchup customer’s requirement
Customers satisfaction
Achieve KPI of operations
Meet business target
Preferable to 3-4 years of professional experience in contract logistics/distribution center operations
Solid experience in managing the sizable team
Analytical and strategic thinking
Strong customer mindset
Result-orientated, good business sense, and hands-on
Proactive, detail-minded, and continuous improvement
Proficient in using Microsoft Office, WMS, TMS
Good English communication skills ( verbal & written )
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
