Student Assistant - IT Support (Early Careers)

Job Description

Student Assistant - IT Support

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Who We Are

Welcome to the IT Onsite Support Team. We deliver IT support through incident management and request fulfillment processes. We know that outstanding customer experiences require a team that leads the way in world-class service and operations – and you can make a difference. Working with international teams in an inspiring environment, you’ll have many opportunities to collaborate globally and grow your skills.

About the Role

Your contribution includes performing initial troubleshooting and handling incidents and requests efficiently. You’ll take ownership and use your strong collaboration skills to help ensure smooth business operations. This role is fully based onsite in our Copenhagen offices at Esplanaden and Nordhavn.

Key Responsibilities

• Provide face-to-face IT support to end users in the Copenhagen office, handling hardware and software incidents and requests in line with defined processes and business priorities.

• Troubleshoot and diagnose technical problems, and offer proactive guidance to users on system functionality.

• Collaborate with second-line support and external vendors to resolve issues efficiently, while keeping users informed of progress.

• Share knowledge and contribute to team-wide best practices and process improvements.

• Proactively manage your own learning and stay current in your area of responsibility to support continuous improvement and professional growth

Who We Are Looking For

We’re looking for a motivated and professional IT Support Assistant with a proactive mindset and strong understanding of IT and business needs. Our environment is fast-paced, and we value responsiveness, quality, and a user-focused approach. You come with an interest in working with both IT hardware and software and approach your work . In addition to that, you are:

• Experienced in IT support.

• Familiarity with end-user systems such as Microsoft and Apple products, iOS and Android devices, meeting room technologies, O365, development tools, and other software.

• Proficiency in written and spoken English.

• Committed to enhancing the end-user experience with strong customer service skills.

• Strong collaboration and communication skills.

• Attention to detail.

• Knowledge of networking and experience with ServiceNow is a plus.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.