FlexaFlexa
  • Discover companies
  • Find a job
  • Resources
Sign inSign up

Quick links

  • Sign in
  • Sign up
  • Book a demo
  • Live feed

For employers

  • How Flexa can help
  • Case studies
  • Talent Insights Report 2026

For users

  • Discover companies
  • Find a job
  • Resources
  • The Flexa Awards

Flexa info

  • About us
  • Contact us
  • FAQs
  • Legal
FlexaFlexa

© 2026 Flexa, All rights reserved.

  • Privacy policy
  • Terms
Discover companies
Find a job
Resources
Maersk

Sr. Customer Service Representative

La Vergne, Tennessee
$24.00 - $28.00 / hour
View company profileApply now

Join Maersk Logistics & Services USA, Inc. as a Sr. Customer Service Representative in La Vergne, TN. This full-time role offers a starting salary range of $24.00 - $28.00 per hour with flexible work schedules. You will provide top-tier support by managing incoming calls, resolving shipment issues, and assisting pilot stations and cartage agents.

Requirements

  • No specific degree or minimum years of experience stated in the posting.
  • Strong technological aptitude using the internet and online tools.
  • Excellent oral and written communication and problem-solving skills.
  • High energy with the ability to multitask and maintain meticulous attention to detail.

Skills & Responsibilities

  • Communication skills: Deliver exceptional customer service by answering incoming calls, managing email inquiries, and making outgoing follow-up calls.
  • Problem-solving: Troubleshoot issues and resolve shipment discrepancies efficiently.
  • Organizational skills: Track, trace, enter, and update shipments while maintaining adherence to published procedures.
  • Technological aptitude: Master outside customer applications and navigate online tools seamlessly.
  • Potential transition routes: People from retail customer service, logistics coordination, or call center roles may bring strong communication and multitasking skills, alongside meeting the general customer support requirements.

Job description

About Us:

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Summary

The Senior Customer Service Representative is responsible for providing customer service to all callers. They answer incoming calls and troubleshoot any issues. They assist pilot stations and cartage agents.

Essential Functions:

  • Answer incoming calls and provide excellent customer service to all callers
  • Monitor and respond to customer inquiries received through email
  • Make outgoing calls to follow up on shipment status, resolve issues, and update customers
  • Track, trace, enter, and update shipments
  • Assist and support Pilot stations and cartage agents
  • Master outside customer applications
  • Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
  • Perform other duties as assigned

Skills/Competencies:

  • Excellent oral and written communication and problem-solving skills
  • Technological aptitude using the internet and online tools
  • High energy with the ability to multitask
  • Excellent organizational skills with emphasis on detail

Company Benefits:

  • Medical

  • Dental

  • Vision

  • 401k + Company Match

  • Employee Assistance Program

  • Paid Time Off

  • Flexible Work Schedules (when possible)

  • And more!

Pay Range:

$24.00 - $28.00*

*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

#INDEED

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

Apply now

Working at Maersk

  • Company employees
    100,000+
  • Gender diversity (m:f)
    65:35

Hiring in

  • Southeast Asia
  • Europe
  • Australia
  • Bangladesh
  • Brazil
  • Canada
  • Chile
  • China
  • Colombia
  • Ecuador
  • Egypt
  • Georgia
  • Hong Kong SAR China
  • Israel
  • India
  • Japan
  • Kenya
  • South Korea
  • Lebanon
  • Sri Lanka
  • Mauritius
  • Mexico
  • Panama
  • Peru
  • Pakistan
  • Saudi Arabia
  • Türkiye
  • Taiwan
  • Tanzania
  • United States
  • Uruguay
  • South Africa

Office locations

Similar jobs

Maersk

Ocean Customer Experience Specialist - Spanish Speaker

Pasig
Maersk

Senior Customer Service Representative

Edison, New Jersey
$25.00 - $28.00 per hour
Maersk

Customer Service Representative

Chennai, Tamil Nadu
Maersk

Accounts Receivable Senior Specialist with Dutch language skills

Warsaw
Competitive salary
Maersk

Sr. Logistics Specialist

Pooler, Georgia
$75,000 - $90,000
Maersk

Customer Success Partner

Charlotte, North Carolina
$55,000 - $65,000 / year