Solution Design Engineer-Solutions & Services

APM Terminals

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Position Summary

The Regional Solutions & Service Engineer develops solutions working closely with MbM Product team, Sales and Opportunity Management based on modules that address the customer’s requirements with cost-effective, high quality logistics solutions which can be effectively implemented and executed

Location: Mumbai / Gurgaon

Job Responsibilities

Develop solutions in line with MbM strategy and customer needs

• Basic supply chain analytics projects

• Analysis and compatibility against business processes to execute required solution and solution changes.

• Analyse end-to-end supply chain of Clients for potential cost saving opportunity

• Identify and analyse potential configuration gaps using various MbM technology platforms/ application.

• Interpret and analyse gathered customer requirements and translate into a solution proposal, Develop and maintain solution concepts.

• Configure Solution Building blocks - maximise use of existing solutions already successfully operated

• Quantify the solution resource and implementation requirements e.g. FTE’s, costs, EDI development, facilities, capabilities, equipment/services

• Work with Product/IT to develop alternative Solutions in case of capability gaps – where applicable.

• Clearly outline solutions in appropriate formats for presentation to customers and handover to the implementation team.

• Management dashboards to show profit levels, HC expenditures and other such meaningful metrics across customers, verticals and geographies. Financial and operational benchmarking

Review and support customer solutions and implementations

• Act as custodian of sustainable operational quality and efficiency

• Project manage the solution design process to ensure on-time delivery

• Channel requests for re-engineering, re-development of Solution Building Blocks to

• product managers.

• Regular review of cost to serve Vs pricing and tie it with P&L.

• Maintain the repository of the global pricing database and update with relevant changes.

Accountable for:

• Analytics of current supply chain model of the customer.

• Solution quality, its implementation and execution

• Visibility on Operating Cost drivers and Execution of the initiatives

• Review and respond to the queries on the solutions if any seeked by the Opportunity

• Management Evaluation Board (OMEB)

Skills Required

Education:

• Master’s degree from recognized university. Degree in Operations or Supply Chain Management preferred.

Experience:

• Minimum 7 years of experience in transportation with experience in solution designing and

• supply chain.

• 5+ years’ experience in the analytics, design or operations of international supply chains

• Project management experience will be an advantage.

• Direct experience in one or more core industry verticals

• Analytical with proficiency in translating complex requirements into tangible solutions

• Effective interpersonal and communication skills

• In-depth understanding of End-to-end International logistics concepts

• Strong financial acumen

• Excellent interpersonal and presentation skills

• Be able to work independently, and willing to travel upon business requirements

• Skills to manage sensitive customers and personalities

Behavioural

• Assertive/decisive and pro-active

• High sense of urgency & persistence

• Confidence in dealing with people and building lasting relationships/networks

• Ambitious and result oriented self-starter with initiative and strong drive

• Problem solving skills and customer service skills

Other

• Outstanding verbal, written & presentation skills

• Ability to work in a matrix organization and influence decision making

• Ability to interface with senior leadership stakeholders within & outside the organization.

• Internal Stakeholders: Regional product heads, Global product teams, Commercial teams,

• Operations teams.

• External Stakeholders: Customers, Suppliers

• Reports into Regional Head of Solution & Services.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.