Senior Specialist

Job Description

4PL Senior Specialist

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Key Responsibilities:

• Manage and monitor the end-to-end shipment process on behalf of customer logistics department.

• Coordinate with various stakeholders in shipment process handling.

• Orchestrator the overall flow of an end-to-end shipment.

• Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.

• Query Resolution with shippers/Customers/other stakeholders, timely resolution and response to customers.

• Maintain a customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.

• Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.

• Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.

• Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.

• Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.

• Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.

• Record and report the performance that help provide suitable recommendations on: Service delivery wins + Service failures.

• Establish and strengthen customer relationships.

• Comply to specific customer SOP and monitor respective KPIs.

• Execute reports or other tasks assigned by Team Leader/Manager.

Skills and Competencies:

• Good knowledge of and experience with 4PL and Supply Chain Management operations, from both origin and destination.

• Effective Communication - has excellent English communication skills (both oral and written), with the ability to communicate confidently for coordination with stakeholders.

• Client and Stakeholder Communication - Demonstrates strong communication capabilities in an international environment.

• Documentation - has strong documentation experience (e.g., creation of internal operating procedures, standard operating procedures, minutes of the meeting and project documentation)

• Passion to drive closures & high-level customer service orientation – Customer Centricity.

• Team player – Works together with others in the business unit to achieve results, fosters teamwork.

• Good understanding of operational processes.

• Strong time management skills to complete tasks on time.

• Willingness to work overtime to meet deadlines when required.

• Ability to work under pressure to cope with periods of high workload and tight timelines.

Educational Background and Work Experience:

• Bachelor's Degree of any 4-year course is required.

• Minimum 2 years of experience in 3PL and/or 4PL import/export documentation.

• Working experience in supply chain management of any account but preferably handled a software or technology account.

• Preferably a candidate who is willing to work in graveyard shift.

• Willing to work in a hybrid set-up.

• Willing to work in mid-shift schedule.

Language Skills:

• Fluent in English (written and spoken)

Computer Literacy:

• Microsoft Office

• Microsoft Excel - advanced skills (can do reporting thru MS Excel).

• With experience in any Transportation Management system is preferred.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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