Senior Coordinator, Sales Support

Job Description

Key Responsibilities:

• Maximizing the impact of transactional sales through effective probing and lead qualification.
• Providing a personalized service and building relationships with customers.
• Tracking competitor information and market trends and suggesting required action.
• Formulating and managing service contracts with customers.
• Communicating service or rate changes, notable trends, policies, and other relevant information to assigned accounts.
• Assisting with processing price quotes and rate negotiations.
• Researching and analyzing competitive and industry trends.
• Ensuring customer relationship management tools are updated (Salesforce.com) on time and are of excellent quality.
• Register and track all pricing opportunities, rate requests, leads in applicable systems
• Assisting with reporting and measuring key performance indicators (KPIs).
• Timely processing of pricing & rate quote requests.

Position Specifications:

Education and Experience

• Bachelor's degree required.
• Experience with Transportation and Logistics, Supply Chain Logistics, Business Administration or comparable concentrations preferred.

Technical Skills and Competencies Required

• Must be proficient with Microsoft Office (Outlook, MS Teams, Power BI, Excel, Word, and PowerPoint); web-based software; and customer relationship management tools, such as Salesforce.com.
• General knowledge of shipping industry and Federal Government structure.
• Excellent interpersonal and communication skills (both verbal and written).
• Flexible team player able to adapt to dynamic business needs.
• Self-starter who can take initiative in achieving objectives, meeting development goals, and recommending improvements.
• Analytical skills to deliver problem-solving solutions.
• Freight forwarding and/or account management experience a plus.
• Strong personal integrity and accountability a must.

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Maersk is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, gender expression, genetic information, or any other characteristic protected by applicable law.

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