Senior Analyst - OTC

KEY RESPONSIBILITIES:

• Reviews and modify statements of account and ensure appropriate attention to details within SLA and customer requirements.
• ·Evaluates business reports, identify invoices outstanding and generate calls lists and initiate customer calls enabling effective collection with promise to pay.
• Analyses customer account exposed for high overdue as per SOP (cluster’s segmentation)
• Track on SOA and dunning sent to the customers on time and save it for control and audit purposes.
• Timely and accurate resolution of queries/disputes via liaison with both the external customer and our internal customers (CS, Sales, Counterpart (ICB) & Dispute team)
• Reviews of on-account payments and advise OTC team of where payments should be applied

REQUIREMENTS:

• Highly developed communication skills both verbal and written.
• Strong analytical skills
• Strong skills using Microsoft Excel and Word
• With excellent negotiation skills and a win-win attitude
• With Excellent Analytics and Solution Based Approach
• Capability to work on cross functional objectives
• Multitasking ability

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

Hong Kong