SEA Area Head of Customer Success

Job Description

Opportunity

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Purpose of the Role

Act as a strategic partner to Area Sales Managers (ASM) driving the Sales Leadership Team (SLT) agenda, team insights, identifying where to prioritize focus and ensuring alignment with regional strategy. Works closely with Regional Pipeline and Performance Lead to identify most critical performance-enhancing actions, aligning with ASM and driving actions via SLT. Ensures Sales Coverage execution at Area level and supports Sales Managers through the process. Leads a team of Customer Success Partners and Customer Solutions Managers.

Key Responsibilties

Drive Customer Success Excellence & Standardisation

• Lead the standardisation of Customer Success Partner (CSP) processes across Southeast Asia, ensuring consistent and value-driven customer engagement

• Champion adoption of global processes, systems, and best practices to enhance customer experience and operational efficiency

• Ensure clear operating model governance, including effective offshoring of transactional activities to OTS in line with defined frameworks

• Drive adherence to sales and customer success standards, elevating execution quality across the CSP community

Operational Excellence & Continuous Improvement

• Lead and support key initiatives including pilots, system rollouts, and process improvement (e.g., gemba activities)

• Ensure high standards of data quality, governance, and compliance in line with regional and global requirements

• Identify opportunities for continuous improvement and proactively implement scalable solutions

What we are looking for

• Minimum of at least 8-10 years of experience in Sales Processes, Customer Success, or Commercial Operations, preferably within the logistics industry

• Possess at least 4-5 years of leadership experience in team development and capability building

• Deep understanding of sales coverage, pipeline management, and performance frameworks

• Proven ability to lead, influence, and drive alignment in a complex, matrix organisation

• Strong stakeholder management skills with the ability to partner senior leaders

• Highly analytical, with the ability to translate insights into actionable strategies

• Proactive and solutions-oriented mindset, with a focus on continuous improvement

• Collaborative team player, comfortable working across functions and geographies

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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