SEA Area Head of Customer Success

Job Description

Opportunity

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Purpose of the Role

Act as a strategic partner to Area Sales Managers (ASM) driving the Sales Leadership Team (SLT) agenda, team insights, identifying where to prioritize focus and ensuring alignment with regional strategy. Works closely with Regional Pipeline and Performance Lead to identify most critical performance-enhancing actions, aligning with ASM and driving actions via SLT. Ensures Sales Coverage execution at Area level and supports Sales Managers through the process. Leads a team of Customer Success Partners and Customer Solutions Managers.

Key Responsibilties

Drive Customer Success Excellence & Standardisation

• Lead the standardisation of Customer Success Partner (CSP) processes across Southeast Asia, ensuring consistent and value-driven customer engagement

• Champion adoption of global processes, systems, and best practices to enhance customer experience and operational efficiency

• Ensure clear operating model governance, including effective offshoring of transactional activities to OTS in line with defined frameworks

• Drive adherence to sales and customer success standards, elevating execution quality across the CSP community

Enable Sales Performance & Productivity

• Act as a key enabler of commercial performance by leveraging data, insights, and tools to drive focused actions across the region

• Partner closely with Regional Pipeline and Performance teams to translate insights into execution plans that support Area Sales leadership

• Drive productivity improvements and scalable ways of working across Customer Success and Sales teams

• Support the expansion and scalability of integrated customer solutions in collaboration with Customer Solutions Leads

Strategic Partnership with Area Sales Manager

• Serve as a strategic advisor to the Area Sales Manager, aligning customer success execution with regional commercial strategy

• Lead the Sales Coverage Process across the area, ensuring robust planning, execution, and governance

• Translate regional sales operations insights into clear priorities and actionable plans for the Sales Leadership Team

• Influence decision-making and drive alignment across cross-functional stakeholders in a matrix organisation

Operational Excellence & Continuous Improvement

• Lead and support key initiatives including pilots, system rollouts, and process improvement (e.g., gemba activities)

• Ensure high standards of data quality, governance, and compliance in line with regional and global requirements

• Identify opportunities for continuous improvement and proactively implement scalable solutions

What we are looking for

• Minimum of at least 8-10 years of experience in Sales Processes, Customer Success, or Commercial Operations, preferably within the logistics industry

• Possess at least 4-5 years of leadership experience in team development and capability building

• Deep understanding of sales coverage, pipeline management, and performance frameworks

• Proven ability to lead, influence, and drive alignment in a complex, matrix organisation

• Strong stakeholder management skills with the ability to partner senior leaders

• Highly analytical, with the ability to translate insights into actionable strategies

• Proactive and solutions-oriented mindset, with a focus on continuous improvement

• Collaborative team player, comfortable working across functions and geographies

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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