SAP Transport Management System (TMS) Superuser

Job Description

POSITION SUMMARY

- Be a person who has an in-depth knowledge of SAP TMS and relevant applications along with business processes related to each application
- Be the first level support function to Dispatchers/Vendors for system and process by delivering training, trouble shooting
- Be an expert in daily operation, capture and delivery best practice sharing to End User, act as gatekeeper of SAP TMS operation excellence
- Be the counterpart of SME for applications & process standardization and digitalization

Job Description

Who We Are

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities

Process Standardization

• Raise change requests/ ideas to SME for identified system issues or changes, which would improve efficiency or performance of the processes

• Provide guidance/ clarification to End User/ relevant stakeholders to collect customer profiles, customer data into SAP TMS and relevant systems

• Standardize operation process with excellence and LEAN; consider and propose the process for exceptional handling if any

• Manage and document all the exceptional handling

Digitalization

• Act as first level escalation and support for End Users to resolve issues, raise/work with SNOW if need

• Be as the counterpart of SME for applications & processes

• Onboard new users (in both technique and knowlegde)

• Lead and/or manage data cleanup/ system error handling/ master data maintenance and monitoring in SAP TMS and relevant systems

• Onboard/Implement new roll-out/features

People Capabilities

• Customize and localize in Customer/Vendor level training materials based on local requirements including: IOP, user manual, QRG, product manual (Flow)

• Conduct application information sharing and training to end user

• Upgrade user capability and adoption by training/sharing/testing

Customer Centricity

• Be assistance of existing client (testing, demo, UAT, training, transformation) on need basis

• Customer/Vendor onboarding (Refer to RACI)

• Support MIFA by provide guidance /clarification for end user/COE agent to collect customer MIFA

• Support Procurement/Vendor Management to deliver training to external parties (Customers, Suppliers, Vendor)

Experience & skills

• At least 02 years of experience in process and systems

• Logistics / Transportation Management System (TMS) is a big plus

• Fluent English

• Ability to work in a matrix organization

• Experience in customer/vendor onboarding/training, preferable in application & systems

• Problem solving skills, ability to translate issues into development opportunities

• Flexibility, adaptability and change management skills

• Result orientation

• Willingness to support a specialist network (SME/SU communities, FPO, application managers, technical teams, …)

• Self-learning skills, and proactiveness to learn from others

• Ability to use technology to gather, analyse, and visualise data

• Good communication and Presentation

• Stakeholder management, project management

• Time management

• Training skills

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.