Romania LCL (Less Than Container Load) Operations Agent (Hybrid)

Job Description

Romania LCL (Less Than Container Load) Operations Agent (Hybrid)

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Key Responsibilities

• Serve as the first point of contact for customers, deliver an outstanding customer experience to our LCL clients.
• Provide customers daily, weekly, or monthly follow-up reports.
• Track cargo status, ensure smooth execution of end-to-end shipments by coordinating with customers and internal teams, destination offices.
• Secure accurate and timely invoicing to customers, approve income entries of the files and/or invoices via the system.
• Follow up on operational processes and resolve issues with foreign offices.
• Identify root causes of cargo profit/loss and report findings to upper management.
• Ensure completion and accuracy of registration processes.
• Adhere to standard operating procedures and customer-specific IOP (Internal Operating Procedure), and monitor related KPIs.
• Proactively identify potential issues and mitigate risks; ensure quick resolution of raised problems.
• Build and maintain strong customer relationships, gaining insights into their business needs, expectations, and goals.

Who We Are Looking For

• Minimum 3–4 years of experience, specifically in the LCL business & LCL product operation.
• Previous experience as a forwarder co-loader or in agency operations is a plus.
• Perseverance, with a strong sense of initiative and action-oriented mindset.
• Strong analytical and problem-solving skills.
• Effective communication skills, to manage both internal and external stakeholders.
• Fluency in written and spoken English.
• Proficiency in MS Office applications to prepare presentations and management reports.

We Offer:

With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference. It will provide constant challenge, and the scope to learn in an open and friendly atmosphere. This is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development. You will be able to contribute to the growth of the business of Maersk and get strong commercial sales experience working with our customers.

#LI-Hybrid

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.