Customer Experience Consultant - Chinese speaking

Job Description

Are you ready to join a global leader shaping the future of logistics?
At Maersk, we are looking for a motivated and customer-focused Customer Experience Consultant to join our team in Budapest.

If you are fluent in English and Chinese (Mandarin), enjoy working in a fast-paced, international environment, and take pride in delivering outstanding customer experiences, this is a great opportunity to grow within a company driven by innovation, collaboration, and continuous development.

Why Join Maersk?

Maersk is a global pioneer in logistics and supply chain solutions. We are transforming into a fully integrated, end-to-end logistics provider, delivering smarter and more sustainable solutions to customers worldwide.

By joining Maersk, you become part of a company that believes global trade can be a force for good—connecting communities, supporting economies, and enabling sustainable growth. With a strong culture of responsibility, inclusion, and innovation, we empower our people to make a real impact, both locally and globally.

What We Offer

• International career opportunities within a global organization
• Competitive benefits package (Need be complete)
• Access to internal training, development programs, and continuous improvement projects
• Clear career pathways toward Project Management or Team Leadership roles (Need be validate)

About the Role

As a Customer Experience Consultant, you will be at the heart of operations and customer interaction. This role combines operational execution with a consultative approach, giving you exposure across multiple functions of the supply chain.

You will work closely with internal teams and external partners to ensure smooth, accurate, and timely shipment handling, while delivering a high level of service to customers.

Key Responsibilities

• Manage and monitor end-to-end shipment processes across ocean, air, and/or multimodal transport
• Coordinate deliveries from port of discharge and ensure data accuracy in internal systems
• Act as the main point of contact for customers, handling queries and providing proactive updates
• Collaborate with warehouses, procurement, sales teams, and trucking partners
• Use cargo-related systems to track shipments, manage documentation, and ensure operational compliance
• Support process optimization and continuous improvement initiatives

What Makes This Role Exciting

• Not limited to pure ocean freight — exposure across the full supply chain
• Close collaboration with multiple stakeholders in an international environment
• A dynamic role where problem-solving and agility are essential
• Strong internal mobility and career progression opportunities within Maersk

Ideal Candidate Profile

• Experience in customer service, logistics, or supply chain operations
• Fluent in English and Chinese (Mandarin) – both written and spoken
• Cargo/shipment experience is a strong plus (ocean, air, or multimodal)
• Familiarity with cargo-related software and operational tools (TMS, shipment tracking systems, ERP, CargoWise, or similar platforms)
• Team-oriented, proactive, and well-organized
• Comfortable working in a fast-paced, operational environment
• Knowledge of operational processes and tools (Power BI is a plus)

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.