Regional Ops SME Manager

Primary internal stakeholders:

• XPOs and Platform team/ Tech

• GSC/AREA CI

• Ops Heads and Ops managers

• GSC Regional SMEs/AREA SMEs

Primary external stakeholders:

• Customers/Shippers

• Suppliers

Required qualification, experience & skills:

Experience

• 7+ years of experience in operations, customer experience, process excellence, business transformation, continuous improvement, or related fields, preferably within Lead Logistics or other operationally intensive environments.

• Experience leading teams and developing capabilities within process, operations, transformation.

• Proven experience leading process improvement, platform adoption, migration programs, or transformation initiatives across multiple teams or geographies.

• Experience managing cross-functional stakeholders within matrix organizations and influencing decisions.

Required Skills & Competencies

• Strategic & Systems Thinking: Ability to understand regional business priorities, identify recurring patterns across multiple teams or operations, and translate them into scalable improvement opportunities, capability plans, and transformation initiatives.

• Process & Operational Excellence Mindset: Ability to balance operational realities with standardization objectives, ensuring regional execution aligns with global process frameworks while delivering sustainable business outcomes.

• Advanced Analytical & Decision-Making Skills: Ability to leverage operational data, adoption insights, and performance trends to identify risks, prioritize actions, evaluate solution effectiveness, and drive fact-based decisions.

• Transformation Leadership & Execution Governance: Ability to oversee multiple concurrent initiatives, establish delivery priorities, manage dependencies and risks, and ensure successful implementation, migration, adoption, and stabilization outcomes across the region.

• People Leadership & Capability Development: Ability to lead, coach, and develop SME teams by building process expertise, analytical capabilities, and execution discipline while fostering a culture of continuous improvement and knowledge sharing.

• Stakeholder Management & Organizational Influence: Ability to navigate complex matrix organizations, align business, operations, platform, and technology stakeholders, and drive decisions and commitments across functions without relying solely on formal authority.

Required Business/ Technical Knowledge :

• Strong knowledge of Lead Logistics operational processes, including Supply Chain Management (SCM), Booking Service, Customer Experience, exception management, and associated operational workflows.

• Strong understanding of process management, process standardization, operating model deployment, governance frameworks, and continuous improvement methodologies.

• Knowledge of SCP capabilities, platform adoption principles, migration governance, operational readiness frameworks, and business enablement practices.

• Understanding of change management, stakeholder adoption, transformation delivery, and organizational capability development methodologies.

• Strong knowledge of operational performance management, productivity improvement methodologies, process controls, and data-driven decision-making principles.

• Working knowledge of automation, workflow solutions, AI-enabled capabilities, and their application within operational environments to support business outcomes.

• Understanding of implementation planning, deployment governance, risk management, dependency management, and solution stabilization approaches.

Key measures / Success criteria

Specific:

• Regional platform adoption effectiveness and business value realization across SCP, HWA, and other strategic capabilities.

• Successful delivery of SCP migrations and regional transformation initiatives, measured through readiness, quality, adoption, and stabilization outcomes.

• Process standardization and compliance with global operating models, governance requirements, and business standards across the region.

• Regional SME team capability, succession readiness, and overall effectiveness in supporting business transformation and operational adoption.

• Continuous improvement impact, including process simplification, operational efficiency improvements, reduction of process variation, and sustainable business outcomes.

Shared:

• Customer satisfaction (e.g. KCXi & NPS)

• Productivity

• Business growth

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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Hong Kong