Regional Head of Business Process Excellence LCL & CRM

Job Description

Evaluate, conclude and deploy global standard operation process across the Region and govern exceptional deviation. Drive continuous improvement for process effectiveness by identifying and eliminating waste. Lead digitalization initiatives to enable sustainable and scalable operation. Supervise initiatives of new features in operation platform (CW1) and ensure end-to-end process effectiveness. Lead Safety, Quality, Compliance and Certification (ISO).

Responsibilities

Establish and improve service standard

• Establish service standards on visibility (milestone completeness and timeliness) and reliability (on-time-performance) and ensure materialization

• Establish structural LCL service excellence metrics to enable performance visibility

• Lead and drive the operational performance improvement initiatives

Standardize operational process governance

• Translate global end-to-end standard operation process into Regional standardization

• Gatekeeping and manage exceptional deviations from standard process and avoid disruption

• Collaborate with upstream and downstream functions (LTA/OTC/STP/RTP) to bridge disconnections

• Collaborate with Functional platform to build the standard process into system features

• Collaborate on offshoring catalog with business leaders and ensure adherence

Continuous improvement and digitalization

• Continuously identify areas for simplification and automation

• Collaborate with Tech to identify AI and technology-driven optimization opportunities

• Constantly drive digitalization for operational scalability and performance enhancement

Safety, Quality and Compliance and Certification

• Ensure operation process complying with global safety standard

• Lead and deploy QMS (Quality Management System) in Regional operation

• Safeguard compliance adherence per Maersk code of conduct framework

• Lead, coordinate and manage certification (ISO, TAPA, etc.) process

Requirements

• Minimum 5 years of proven experience in process optimization, digital transformation, and leading large-scale initiatives

• Extensive regional and multicultural experience within large, complex multinational organizations, with the ability to influence and align diverse stakeholders

• Strong expertise in LCL business processes, supported by a deep understanding of operational systems and end-to-end execution, considered a key advantage

• Advanced English proficiency, with strong written and verbal communication skills.

• Data-driven decision-making

• Customer centric mindset

• Collaborative interpersonal communication

• Result orientation

• Strong project management skills.

• Structural problem-solving skills (TMW)

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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