Regional Head of Business Process Excellence

Job Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What We Can Offer

At Maersk, we’re committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes.

• A newly created regional leadership role aligned to Maersk’s global Business Process Excellence
• The opportunity to shape, standardize, and digitalize end‑to‑end LCL operations across North America
• Close collaboration with Operations, Product, Technology, Finance, and Global Process Excellence teams
• A role with meaningful impact on service reliability, operational scalability, compliance, and cost‑to‑serve

Key Responsibilities

• Own and govern regional end‑to‑end LCL operational processes, ensuring alignment with global standards and controlled exception handling
• Translate global operating models into regionally practical, scalable, and compliant processes
• Establish and drive service standards across milestone completeness, milestone timeliness, and on‑time performance
• Lead continuous improvement initiatives to increase regional productivity, reduce cost‑to‑serve, and eliminate operational waste
• Drive operational digitalization and automation, partnering with Technology to embed standard processes into system capabilities (including CW1)
• Provide visibility and governance over operational performance metrics, milestone quality, and process effectiveness
• Collaborate with upstream and downstream functions (LTA, OTC, STP, RTP, Finance) to address process gaps and interdependencies
• Own and deploy Quality Management Systems (QMS) and lead regional certification readiness (e.g., ISO, TAPA)
• Ensure adherence to Safety, Quality, Compliance, and HSSE standards across all regional LCL operations
• Lead and develop a small regional team

What We Are Looking For

• Continuous improvement mindset: we are looking for someone who brings a strong mindset of continuous improvement – someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day
• Proven experience within freight forwarding, with strong exposure to LCL operations and end‑to‑end process design
• Deep understanding of operational systems and how processes are embedded into technology platforms
• Demonstrated experience driving digitalisation, automation, and data‑driven decision‑making
• Strong project management capability, with the ability to lead complex, cross‑functional initiatives
• Ability to influence and deliver outcomes in matrixed environments without relying on formal authority
• Structured problem‑solving skills and a disciplined, analytical approach to operational improvement
• Strong stakeholder management and communication skills, with a collaborative and customer‑centric mindset
• Experience with operational governance, compliance, and quality frameworks

Company Benefits:

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

And more!

Pay Range: $120,000-$130,000*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.